Twik Personalization , 73 anmeldelser
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I have been using it for a few months and signed up for their cro services Very sloppy work at times had to check it a lot, I lost customers to the glitches and had people complaining about the currency being changed to dollars when we are in euros (they couldn't change it back), I gave the team a few chances but its always one thing or another, some of the features would pop up twice or load on the website like something from windows 2000, I do wish them the best of luck as they are nice guys
We are sorry to hear about your latest experience with our service. Following our many conversations before you disabled our service, it is considerable to say that during the period twik was installed on your website, it had reached its business goals. However, we understand the issue you have encountered and are deeply sorry for the poor experience. As mentioned in our recent correspondence, the issue you have experienced is corrected for all of our customers. We truly hope to collaborate with you in the future, and we wish you the best of luck in accomplishing your goals.
I’m not pleased with my experience with twik and have contacted support for a refund app states I was charged for something I did not approve or sign up for . I have requested a refund and want confirmation my subscription I never asked for was canceled twik did not work for my account and I would appreciate some type of communication from support soon . Please and Thank you
We are sorry to hear that you feel unhappy with your experience of our app.
Our customer support is available Sunday to Thursday, 9am-7pm. If there was any misunderstanding regarding Shopify's billing or app usage, surely, we would be happy to get things sorted, by a call or email.
According to Shopify's billing system, you installed our app on the 20th of April and uninstalled it yesterday. We would gladly speak with Shopify if you believe that the app was installed without your approval, and try to sort this issue for you.
We have also just replied to your email with a link to schedule a call with us, so we'd be able to better understand this case and make our best efforts to assist you, including a refund. We have no intention of charging you if you did not benefit from using our app.
It didn't do what it said it was going to do. I am highly disappointed in the fact the app did not deliver.
We are deeply sorry to hear you had a poor experience with us. We would like to look into it and understand what was not working. We sent you an email so we can investigate this, and hopefully we can create a better experience for you.