Omtaler (73)
Raffiner
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Etter vurdering
I installed the app on July 28 2022 and so far I have not seen any sales. I dont think this app will deliver the sales it promises and am unlikely to go beyond the free trial stage.
Dear Christopher, we see that during your first 10 days of our trial period, twik had already increased your store sales by 23.9%.
Please note twik is not a traffic acquisition app, but a personalization app designed to increase ther conversion rates of already exiting traffic.
You reached out to our customer success team last week we replied to all your questions yet never heard back from you. Have you received our reply? Twik prides itself at its customer service and transparency, and we can assure you we are more than willing to get anything you're unhappy with sorted.
You still have over two weeks remaining for your trial period and the revenue generated already presents an ROI of 5 months using our paid app.
Our team had just sent you another email and we'd be happy to jump on a call and better understand why you're feeling dissatisfied with our service and how we might be able to assist.
If i could use zero stars i would. i love the concept, but it is horrible. They say it doesnt slow down the store, and that many page speed calculators may recognize that it slows down, but its not the case.
This is a complete lie and a scam, my store traffic after the installation, gradually went down over the course of a week, until i have zero traffic, form a few thousand a day, down into the single digits.
Ive emailed and messaged them so many times, and i haven't had a single response from a person, just one from a robot, out of a dozen sent messages. There is no support!!!!!, Also, after deleting the app, i still have the store speed issue, because of all the coding junk that, hasn't been removed. Be warned, stay away, i wish i had. I'm Stuck, with this issue, with no way of resolving it. If someone from Twik sees this, i need you to remove ever single character of coding ever associated with this app. This is definitely Assur!!!!
Update:
Our team was able to connect with you and demonstrate that twik does not slow down your website. We also offered to provide one-on-one optimization sessions to further improve your site's performance. Unfortunately, we have not heard back from you since our conversation. We remain committed to providing exceptional customer service to all our customers and hope to hear from you soon.
Original response:
Thank you for sharing your experience with us.
We understand website speed and traffic are crucial, and customer support is our priority. twik doesn't impede website performance or traffic. We'll gladly conduct further optimization tests.
We have contacted you multiple times, confirmed you received our email, and shared our customer support manager's personal email and an online meeting invite.
We hope to improve your experience and address any concerns. Please check your inbox, and we look forward to hearing from you soon.
Didn't seem to help much, so I ended the free trial. I would recommend another source of marketing to pull in customers
Thank you for sharing your thoughts with us.
We would like to remind that twik is not a marketing tool for driving traffic to your store.
Twik increases your conversion rates and AOV by improving user journeys for already existing visitors.
Upon checking your dashboard, we see that you didn't fiinish the learning period, meaning twik wasn't exposed to a sufficient number of visitors or transactions in order to begin the optimization process.
The learning process may take between a few hours to several weeks, depending on your store's traffic. We are always happy to extend the trial period when this is the case.
We'd be happy to schedule a call with to see how we could help your store grow.
The app does NOT work well when you are just starting your store. I strongly recommend you guys do a startup solution.
We are sorry to hear about your latest experience with our app.
However, can you please specify what seemed non-functional?
Taking a look at our data, within the 5 days your store was installed, twik has managed to present to 22% of your users a personalized version of your site. We also managed to increase your 'Add to Cart Ratio'.
We've sent you a mail to schedule a call and better understand your concern.
No support.
It says it will never slow down your site. Not true! hence deleted the apps. I would have the idea of it but its slowing my site down
Thank you for sharing your experience. We apologize that our service did not meet your expectations, and we take this issue seriously. Rest assured that twik is designed not to slow down your site. Our team is ready to collaborate with you to identify any issues. We prioritize fast and efficient support for all our customers, and we hope to hear from you soon.
A soon as I installed this app I was receiving very unusual traffic from Columbus Ohio. I deleted the app and this stopped. I spoke with someone from Twik who said that this was a problem with Shopify. He convinced me to reinstall the app with an offer of a free month. Within 20 seconds of installing the app, I was bombarded with bots from Columbus Ohio again. So I have deleted the app and won't install it again
Thank you for sharing your experience.
The bots you encountered upon installation are a one-time occurrence. Twik does not affect site traffic.
We've reached out to collaborate and to find together the right solution for your store's success.