Twik Personalization , 73 recensioner
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***ABSOLUTELY MUST-HAVE***
Twik has been a game-changer for our business!
We have a huge catalog with many products, making it sometimes hard for customers to find the right match for them.
Twik's no-touch personalization approach made it easier for our visitors to find their right match by re-arranging the storefront and promoting relevant products. Thanks to that we were able to generate significant new revenue and were able to invest more in marketing.
The app's user-friendly interface and personalized automations have helped us improve store metrics and boost sales. The customer support team is always available and helpful.
I highly recommend twik and think that it's a must-have for every e-commerce store.
Thank you for your positive review!
We’re glad that twik has helped your business!
It is always good to hear that our automations have improved your store metrics.
We take pride in providing helpful customer support and are always available to assist you.
Thanks for recommending twik, and we hope to continue supporting your business’s growth.
Now a day's most aps you use are not managed or updated. It's good to know that there are people out there that still take the time out of their day to reach out and make things right. Twik cares about their product and engages in trying to better their customers and improve their product. If you need a company that is willing to help your company grow, partner up with twik. You won't regret it.
Thank you, Jaime!
Your kind words and feedback are truly appreciated.
We are always here for you to help you reach your goals and make your business grow!
Please feel free to reach us anytime.
JUST NOT WORKS . THAT PEOPLE CHARGE ME 7 MONTHS THAT RUBISH SERVICE WHEN I M CONTACT COSTUMER SERVICE BEAFORE END THE FIRST MONTH TO STOP THAT SERVICE ON MY STORE . THAT PEOPLE CHARGE 6 MONTHS EXTRA AND I M JUST NOTICE NOW . POOOR REALLY POOR . I M WANT MY MONEY BACK
Client satisfaction is our top priority. Unfortunately, your message has never reached us. Please accept our sincere apologies.
You have received a full refund for your payments.
For further assistance, our team experts will contact you directly.
Amazing customer service! Talk about a professional. I encountered a misunderstanding from a staff member, and the owner reached out personally to resolve the issue. His key values to provide excellent customer service and service for his customers is unmatched. A true man of integrity and compassion. I'm sure I will be part of the Twik family for a very long time to come. Rio, I can't thank you enough. I wasn't expecting your swift response and sense of urgency to resolve the issue, but most importantly making sure I was comfortable and understood the system. Thank you for the new tools you shared. You ROCK!!!
Thank you, Vidia! Your feedback is greatly appreciated.
We're here for you anytime you need, and with a clear mission to help your business grow!
DO NOY USE THIS APP IT IS A COMPLETE SCAM THEY HAVE BEEN CHARGING WITHDRAWING FROM MY ACCOUNT EVERY MONTH THEY WILL NOT STOP WITH NUMEROUSE TIME I TELL THEM TO STOP WE DONT USE IT, IT DIDNT WORK AND NOW THEY TAKE MONEY EVERY MONTH , DO NOT GIVE YOUR DEBIT CARD BECAUSE YOU CANT REMOVE IT ONCE THEY HAVE IT,
Roi here, twik's CEO.
We take these matters very seriously. In the past, we've given you several refunds and kept you informed.
We've collaborated with Shopify billing to issue full monthly refunds for all charges.
Removing the app from your Shopify account can only be done by you.
We'd like to work with you directly to guide you through the process and ensure a positive experience.
Please check your inbox for an email from our team. We're dedicated to providing excellent customer service and resolving this matter promptly.
Thank you for your understanding, and we hope to hear from you soon.
I would rate this -00000 stars. I installed and uninstalled it immediately yet it still managed to charge me. How unethical.
We are sorry to hear that you feel this way.
According to Shopify's billing system, you kept our app on for over 6 months.
Since Shopify handles the entire billing process, we'd be happy to revert back to them on your behalf or schedule a call and sort any misunderstandings you might've had about our app usage or Shopify's billing, and of course provide you with a refund.
Please email us with you contact details to support@twik.io so we could sort things out for you. Thanks.
Great results so far. Twik boosts our AOV and conv rate. Also, their support is pretty amazing. We're looking forward to more results!
Thank you for sharing your experience with twik! We're delighted to hear that it's been effective in boosting your average order value and conversion rate. It's great to know that our support team has been able to assist you as well. We're looking forward to continued success and more results for your business. Thanks for choosing twik!
Hey my store contain lots of SKUs in my store as for different products and customize products. Therefor an app like Twik helps my users to find the products they like and navigate better
Thank you for the kind words, Photo-Glass! We understand the challenges that come with managing a store with many SKUs and custom products. We're glad to hear that twik is helping your customers navigate your store and find the products they're looking for. We're always looking for ways to improve and make the shopping experience even better for your customers.
My experience with this app is not worth the price you want to pay for it every month. This application has been running in my store for a month and has not helped in any way to increase sales, you should change your ad and not let other users be misled.
We are sorry to hear you feel that way.
Sometimes, a 30 days trial is not enough to create an uplift in sales, in which cases we are happy to extend the trial period. In order for twik to increase revenues, it must first be exposed to a sufficient amount of traffic and sales- only then it can optimize your conversion rates and AOV.
We believe in transparency, value our customers and consider them as our partners. We'd be more than happy to jump on a call and see how our team may be able to assist you in increasing your store sales.
We have sent you a mail regarding your issue, and hope that after understanding how twik works, you will give it another try.
We look forward to hearing from you and creating a better experience for you.
I have been using it for a few months and signed up for their cro services Very sloppy work at times had to check it a lot, I lost customers to the glitches and had people complaining about the currency being changed to dollars when we are in euros (they couldn't change it back), I gave the team a few chances but its always one thing or another, some of the features would pop up twice or load on the website like something from windows 2000, I do wish them the best of luck as they are nice guys
We are sorry to hear about your latest experience with our service. Following our many conversations before you disabled our service, it is considerable to say that during the period twik was installed on your website, it had reached its business goals. However, we understand the issue you have encountered and are deeply sorry for the poor experience. As mentioned in our recent correspondence, the issue you have experienced is corrected for all of our customers. We truly hope to collaborate with you in the future, and we wish you the best of luck in accomplishing your goals.