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Today we have uninstalled the app Twik from our store.
It had become very difficult to track the deliverables of this app. We were on the legacy plan and we were told that all the features will be available for us as we were one of the first users of this app.
However, it was disappointing that neither the team kept their promise nor the app looks to be any more as useful as before
Thank you for your feedback. We are very happy to work with you!
Our basic automations are menu sorting, products sorting, analytics integration and currency localization. With twik plus you can explore our advanced automations. If you are interested, send us an email and we would be more than happy to tell you all about it.
good following up and very promising!the app works properly and is very advance. well apply to website data retrieval.
Thank you for your review. We appreciate your feedback and are glad to hear that twik is meeting your needs. If you need any additional assistance, please don't hesitate to reach out.
Twik Personalization has been a game-changer for my Shopify store. The ability to create dynamic, personalized experiences for every customer has led to a significant 6% increase in sales.
Thank you for your wonderful feedback! We're thrilled to hear that Twik Personalization has boosted your sales and enhanced your customers' shopping experience. Your success is our top priority!
Great results so far. Twik boosts our AOV and conv rate. Also, their support is pretty amazing. We're looking forward to more results!
Thank you for sharing your experience with twik! We're delighted to hear that it's been effective in boosting your average order value and conversion rate. It's great to know that our support team has been able to assist you as well. We're looking forward to continued success and more results for your business. Thanks for choosing twik!
Hey my store contain lots of SKUs in my store as for different products and customize products. Therefor an app like Twik helps my users to find the products they like and navigate better
Thank you for the kind words, Photo-Glass! We understand the challenges that come with managing a store with many SKUs and custom products. We're glad to hear that twik is helping your customers navigate your store and find the products they're looking for. We're always looking for ways to improve and make the shopping experience even better for your customers.
Loving the app- works seamlessly and we've been seeing a 30% increase in sales since using it. It really is 'plug & play'- the app does it all on its own! Customer support is very responsive and friendly.
Amazing customer service! Talk about a professional. I encountered a misunderstanding from a staff member, and the owner reached out personally to resolve the issue. His key values to provide excellent customer service and service for his customers is unmatched. A true man of integrity and compassion. I'm sure I will be part of the Twik family for a very long time to come. Rio, I can't thank you enough. I wasn't expecting your swift response and sense of urgency to resolve the issue, but most importantly making sure I was comfortable and understood the system. Thank you for the new tools you shared. You ROCK!!!
Thank you, Vidia! Your feedback is greatly appreciated.
We're here for you anytime you need, and with a clear mission to help your business grow!
Twik appealed to us as we have a very large catalogue and needed to help customers find what they're after. Customer support has been great and it seems to be running smoothly and already making a difference to our revenue.
Thanks for sharing your experience with twik!
We're thrilled to hear that our app has helped you improve your customers' shopping experience and boost your revenue. Our team is always here to support you. Please don't hesitate to reach out if you need any assistance.
We're grateful for your support and excited to see your continued success with twik!
I had some trouble with Twik initially, but they went above and beyond to fix the problem and even provide me with some extra tips! Highly recommend!
Thank you for the positive review! We're glad that we could help you and appreciate your recommendation. We are always here to assist you and we are excited about the opportunity to continue working together and supporting the growth of your business.
I have been using it for a few months and signed up for their cro services Very sloppy work at times had to check it a lot, I lost customers to the glitches and had people complaining about the currency being changed to dollars when we are in euros (they couldn't change it back), I gave the team a few chances but its always one thing or another, some of the features would pop up twice or load on the website like something from windows 2000, I do wish them the best of luck as they are nice guys
We are sorry to hear about your latest experience with our service. Following our many conversations before you disabled our service, it is considerable to say that during the period twik was installed on your website, it had reached its business goals. However, we understand the issue you have encountered and are deeply sorry for the poor experience. As mentioned in our recent correspondence, the issue you have experienced is corrected for all of our customers. We truly hope to collaborate with you in the future, and we wish you the best of luck in accomplishing your goals.