Recensioner (8)

Helhetsomdöme
3,1
Antal per omdömesnivå
  • 75 % av omdömena har 5 stjärnor
  • 0 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 25 % av omdömena har 1 stjärnor
5 februari 2025

Avoid at All Costs – Twilio is a Nightmare to Use (PLEASE READ, YOU'VE BEEN WARNED)

If I could give Twilio zero stars, I would. This is, without a doubt, one of the most frustrating and poorly executed apps I have ever used on Shopify.

First, the setup process is a convoluted mess. The documentation is vague, and crucial steps are buried under layers of unclear instructions. Instead of providing a seamless integration, Twilio forces users to wade through endless technical jargon and guesswork. If you’re expecting a plug-and-play solution, look elsewhere.

Second, the software itself is unintuitive and riddled with unnecessary complexity. Instead of prioritizing usability, Twilio seems designed to frustrate. Simple tasks take far longer than they should, and nothing about the interface is user-friendly.

Worst of all? Their customer support is abysmal. If you run into an issue (which you will), expect delayed, unhelpful, and scripted responses that don’t actually address your concerns. You’ll be stuck in a loop of automated replies, irrelevant knowledge base articles, and “support” reps who clearly don’t understand their own product.

This app is an absolute disaster for Shopify merchants. If you value your time, your sanity, and your business, DO NOT install this app. There are far better alternatives that won’t leave you pulling your hair out. Twilio should be embarrassed by how broken and inaccessible this offering is. Stay far, far away.

HM Nabavian
USA
2 dagar användning av appen
Hexon Soft svarade 7 februari 2025

Hello Sir, it looks like you may have encountered an issue while using our app. However, we haven’t received any email from you or your team regarding this matter.

We also offer a 30-day free trial, allowing users to test all features before purchasing a plan. Our app is functioning perfectly with all the listed features, and we have also provided a complete guide on how to use it effectively.

Please reach out to our support team so we can assist you in resolving any issues and ensure everything works smoothly for you.

Redigerat 7 februari 2023

La app está fallando, está enviando múltiples mensajes al mismo cliente, más de 10 mensajes por cliente.

No descarguen esta app, hice el pago y sigue sin funcionar y no dan soporte técnico

Envié el correo y aún así, siguen sin responder.

Egoi colombia
Colombia
Ungefär 15 timmar användning av appen
Hexon Soft svarade 7 februari 2023

Hello, if you are facing any issue you can contact our support team. We have not received any email or complaint request from your side. We have hundreds of customers using our App without any error. If you're facing any difficulty in setup then you first need to contact our support and we are happy to solve your issue. There is a complete setup guide section with video tutorials available in App.

Giving this type of review without any support request is not acceptable, hope you understand.

PS: Our technical team has sent you an email for support. Please response to our email for technical assistance. Regards