Terrible customer service. Weeks of no replies, finally got to speak to someone who seemed competent, promised to get me all set up, everything sounded fantastic. Here I am, two days before Black Friday after ordering stuff two weeks ago with no follow ups, no goods and now a week of them not answering calls or mails. Strongly considering suing for the damages this is about to cause & highly recommend to avoid this company.
Extremely poor partner care!
Orders got missing, notes ordered and never delivered, calls that go into voice mail for months and on top of that after acknowledging that this situation it's very far from professional, we've decided to withdraw our funds. Since two months nothing has happened yet We advise strongly to not put yourself through this greatly poor managed situation of a company.
DO NOT USE THIS! I ORDERED OVER 4 WEEKS AGO I STILL HAVE NOT RECEIVED THE PRODUCTS AND HAVE NO TRACKING, IVE ENQUIRED ABOUT 10 TIMES ON EMAIL WITH NO RESPONSE
NOT WORTH THE TROUBLE AND WASTE OF MONEY
Nobody reply !! do you run a business or scam?
almost 2 months gone i still haven received my order.
the worst company i have ever seen.
is this some kind of a joke?
I can believe the way your company is doing business.
After so many complaints still no tracking no received.
Stay away! Two Fifteen is keeping our refunds, and we had to write a group e-mail today CCing Shopify begging for them. We need a total of 3 refunds. Two Fifteen has over a month told us they would give us refunds for items "lost by the Royal Mail" to UK customers. Were the items sent at all? Maybe. Maybe not. Maybe? Either way, Two Fifteen double charged my credit card for our e-shop one day and never refunded that. They need to refund us for two "lost in the mail" items sold to Etsy customers. We had plans to use these folks for years for Etsy and Shopify and now have to hope for refunds and redo our full Shopify/Etsy stores with a new drop shipper. We had plans to gift things from Two Fifteen out to people who could help spread the word for us and I already sent one item to a very influential Hollywood person who was going to share with everyone at work how he loved the item to help our indie store. In turn, we were also going to share these with some big time awards nominees/winners who know we need $ as newer names in the film industry. You don't earn big $ until you win an Oscar and we're f-ing poor for now until we make it big. One guy was going to help us down the road if he liked items, negotiate licensing deals for us to have cool characters on our coasters etc. Well, guess what? Two Fifteen would rather lose us as customers because for the meantime we must not be bringing in enough sales than stick with us and wait it out, possibly license BIG TIME MOVIE CHARACTERS. We offered to PAY MONEY WE DO NOT HAVE BUT CAN CHARGE ON A CREDIT CARD to fix their system for tracked shipping outside the UK and they refuse to let us pay to update their system. We have so many people harassing us on Etsy about calling us crooks until their items arrive in the USA because they presume we aren't sending them, and we are. We are also dealing with customers who may not be sent items at all. And we are having $ stolen by Two Fifteen, not refunded to us. Two Fifteen is well aware we had long term goals of working with filmmakers/brands on licensing their characters. To do this, it takes time and effort. Instead, they choose to ditch us and treat us like garbage. It is disgusting. We hope our refunds come through and we will switch to a new USA factory. Good riddance. So sad! :(
I've got an outstanding order for a t-shirt from 18 days ago!! They state on their website that they're fully operational. Absolutely shocking, never replied to my email and I'm going to attempt calling them. I'll be taking all their products off my site. Please DO NOT USE THEM!
Absolutely shocking company. Had me waiting over 2 months for orders so I requested refunds through Paypal etc and they still had the audacity to then after 2 months ship them out so they did not go out of pocket. They have had strike off notices on companies house. AVOID AT ALL COSTS! They are taking your money and not communicating. The company is awful and the person who answers the emails - 'Andy' - is extremely rude and unprofessional over the emails. They do not listen and cost your company a lot of money. Please avoid!
I tried I really did, despite all the negative feedback riddled on every online platform about Two Fifteen – Trustpilot, Facebook, Instagram, Shopify etc.
I gave them the benefit of the doubt as sometimes reviews need to be taken with a pinch of salt. So I took considerable time integrating Two Fifteen into our store and calibrating our products and even spent £100 on samples.
However, since I really wish I hadn't and took the reviews as face value. As every touchpoint I've had so far with Two Fifteen has been a negative experience, their customer service is highly unprofessional and extremely unhelpful.
In fact, their response to one of our queries was 'I don't need to answer' and that they don't know why they bother to answer as customers don't understand and it makes things worse...
What a great way to belittle and push away potential business partners!
I feel we're being fed the same excuses as all the other reviews regarding very slow arrival/production of items. and I can't take this risk in tarnishing our own business reputation.
They seem in trouble on companies house too, which just puts up even more alarms to me. My 2 cents – they're going out of business and just still trying to make a bit of money on the way down.
It's a shame these guys are so shoddy, as there's certainly a market for a decent on-demand print service in the UK.
The app is good. The company are dreadful. Frequent mistakes, serious lack of communication and packages almost always delivered extremely late. They have in fact no stopped returning mine and others calls and emails. I still have orders outstanding, which I doubt will ever get fulfilled, leaving me and my customers out of pocket. Avoid at all costs.
I was asked about 4 times to write a review so here it goes!
I tried so hard to get this working with them but each time they just messed it up costing my business £100s in refunds.
First off they don't explain everything when you first get going. The system on the app is actually good but it needs some training first.
I made a small error, noticed this and emailed them to correct it.
The error was printed and ended up costing my business £100s in refunds and they never ended up sending out the corrected ones.
besides this, they do things that make my business look so bad. They use blanks that are cheaper than the ones I paid for. They missed my neck label off the t shirts so customers just had a plain Gildan tee with a screen print.
Overall they are not a company I would ever work with. I said if they corrected these problems I wouldn't leave a bad review - but they never emailed back
£100s out of pocked and this is all I have to show - a 1 star review.
I made a loss from dealing with this company