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Had an issue getting setup, and their support team took care of everything super quickly. Very friendly and helpful. Excited to see how much revenue lift the live agents/ai can generate for our small business with SMS. I've tried other sms platforms and TxtCart is by far the best one I have used thus far.
Super glad to hear we were able to quickly resolve any issues you had and get started on immediate revenue lift via the conversational SMS flows.
- Rachel from TxtCart
They tax 20% of all your sales - whether they got the sale or not.
Intentionally aggressive attribution tactics- the team at TxtCart is trying to skim a % of all your sales. They will message each of your customers and regardless of whether the customer orders through their discount code or not, they will charge you a 20% commission depending on your plan.
After bringing to their attention that they are charging commissions on orders they did not get this was their response " please read our terms and conditions as well as attribution policy. You signed up for the platform agreed to our billing and we fulfilled our service. Your margins are not our responsibility. Usage charges are non refundable."
they tried to justify their aggressive attribution by claiming that "discount codes are not the only way sales are attributed. anyone who "clicks on their link and views the product" is considered their customer and they will charge the full commission if that customer places an order within 7 days of clicking, regardless if they used the discount code provided by TxtCart.
If you don't want to share a tax of 20% of sales with TxtSMS than i suggest you stay away.
To top it off their support team was supper rude saying " hope you learn how to read better" when trying to explain their aggressive tactics. Who wants to deal with a flawed system and terrible support?
Hi Team :)
We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.
It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked.
We would like to confirm that we did provide a great deal of value to this merchant, resulting in over $12,300+ in sales recovered by our app. This led to a 17x ROI with the platform, and no issues were ever raised to our team during the duration of install. If there are issues, you can swiftly resolve this matter. We encourage you to contact our dedicated support team at support@txtcartapp.com. They are ready to assist you and ensure your experience with TxtCart is seamless.
Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :)
TxtCart Team
Very good customer service, highly recommend this app.
We're glad you think so highly of our CS team! We care deeply about every merchant/brands success with SMS and the platform :) Let us know if we can do anything else!!
- Sara from TxtCart
TxtCart seamlessly integrates with my store, allowing me to recover abandoned carts through personalized SMS alerts and follow-ups. The results have been impressive!
Love that the results have fired off RIGHT away, just as intended, it's awesome to see those abandoned checkouts get recovered in REAL-TIME.
- Sara @ TxtCart
very reliable it will help your business scale way faster and the customer support is very fast great app
Thanks so much for the testimony, we greatly appreciate it and value your business.
- Sara from TxtCart
The app works really well, and the customer support is very helpful and kind! I highly recommend this app!
Appreciate the kind words and glad to see the massive success you're having with SMS and abandoned cart recovery :)
- TxtCart Team
Sara at TXTCart has been incredibly helpful and knowledgeable in assisting me with my inquiries. Her professionalism and dedication to customer service are commendable. She went above and beyond to ensure that all my questions were answered promptly and thoroughly. I greatly appreciate her assistance and would highly recommend her to anyone in need of exceptional customer support. Thank you, Sara, for your outstanding service
Really appreciate the kind words and testimony on behalf of Sara and the entire TxtCart SMS Team!!
- Rachel from TxtCart
Great experience, one of your team member's helped me a lot right now. Her name is Sara and l give her lots of thanks for helping me with troubles.
Thanks so much for the valued feedback!!
- TxtCart Team
TxtCart this app really amazing The support was very helpful. I recommend anyone for entrepreneur that want to grow their Shopify store revenue
Really appreciate the strong testament of what we're doing here at TxtCart for entrepreneurs of all sizes!
- TxtCart Team
This was a feature that I was not using as often as I thought I would and due to that I decided to cancel my membership. There was a bit of confusion in the process yet once I as able to get Kyle on line the process turned super easy after that. He listen to my concern and solve it within less than 10 minutes and supplied a credit for once I'm ready to return. Much Appreciated !
Very appreciative of the kind words, and glad to have you back with us.
- Kyle from TxtCart