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The text messaging system is not sent by real people as stated in their description. And if their are real people, they sure don't respond to my customers like they are real. When a customer says "no, I don't want additional information" and you send it anyways, that leaves a bad taste. ESPECIALLY, when that customer then leaves us a 1 star review. Never again. I uninstalled immediately.
On top of that, they take credit for sales that they didn't generate, which in the long run would cost us a lot of extra money for nothing.
Jacob,
It hurts to see you resort to leaving a 1-star review on an app that you have not used since Feb 14th, without ever reaching out to our support team or ownership. You used the app for 5 days on trial, where all sales recovered were done free of charge given our 14-day free trial and $1000 in sales recovered offer. We would be happy to share in-depth our attribution model, which is typical and available to all on our help docs.
Had you reached out to our team, we would've been happy to resolve any questions or concerns about our approach, agents, or attribution.
Furthermore, I tried to find the alleged 1-star review left on your website which you are attributing to us, but could not. I've emailed you to help resolve any issues you may have so we can remediate and work together.
New to this app and really excited to see how it goes! Customer service reps are ON POINT!!! Very helpful! The rates are also very affordable for small businesses.
We are equally excited to have you! Don't hesitate to reach out if we can further assist with any inquiries.
- Kyle from TxtCart
Staff was great & helped me with a problem that was occurring on my store. I tried a few others but this seems to be the best.
Glad we could get you all set up Brayden! Let us know if we can do anything else to assist.
- TxtCart Team
This app may not have been a good fit for our store (we aren't allowed to offer discounts on certain items at certain times of the year), but the customer service in answering all my questions was amazing. If this is a good fit for your store, I'd highly recommend for the awesome customer service.
Glad you found the support helpful Melanie. Looking forward to reconnecting once the feature set is flushed out for your specific needs! Best of luck until then :)
- Kyle from TxtCart
Glad you value the services we offer at TxtCart SMS marketing!!
- Sara @ TxtCart
Thanks so much!
- TxtCart Team
Greatly appreciate your review!
- TxtCart Team
Appreciate the review!!
- TxtCart Team
Appreciate the review! Hope you have a great day.
- TxtCart Team
We appreciate your review :)
- Sara from TxtCart