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TxtCart has completely transformed how we connect with our customers. The abandoned cart recovery is seamless, and the response rate from SMS is impressive. Our store saw a noticeable increase in recovered sales within just the first few days. The customer support team is responsive, helpful, and genuinely cares about your success. If you’re not using TxtCart, you’re leaving money on the table!
— Luxe & Allure
Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :)
- TxtCart Team
Great app that has shown returns! Recovered a decent amount of abandoned checkouts and if there were any issues they reply very fast! Also a bonus of having this app is that you learn about certain questions your customers might have about your store or reservations they might have about ordering (example shipping prices too high etc).
Overall works great to recover carts + can offer additional insights on WHY customers might not convert!
Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :)
- TxtCart Team
It's been an awesome experience using TXTCart and working with the team. Juan , specifically has been very helpful and prompt to respond regarding any minor issues we've faced. And helped us optimize our account to efficiency. Highly recommend this app to anyone with!
Thanks so much for your review!
- TxtCart Team
We are loving everything about TXTCART! We have been using it for months now and everything from the customer service to the revenue it has helped boost for our store has been phenomenal!
Thanks so much for your awesome testimonial!
- TxtCart Team
WARNING: Deceptive Billing & Horrible Customer Service
I strongly advise DO NOT install this app! TxtCart uses misleading pricing tactics and unauthorized charges that are NOT clearly disclosed upfront.
Hidden Fees: They claim it’s $29/month, but then sneak in 15% of cart recovery revenue WITHOUT proper consent. This is NOT explicitly stated before they start charging.
Impossible to Get a Refund: Even after multiple disputes, they refuse to process a refund, ignoring Shopify's merchant protection policies.
Terrible Customer Support: Rude, dismissive, and even threatened legal action just for asking for a refund! Completely unprofessional and unethical.
Massive Overcharging: They kept charging me way beyond what was expected—my total fees were way higher than my actual earnings from their "service."
Shopify Should Ban This App! I hope Shopify takes action because this is NOT a trustworthy app to do business with.
If you care about your business, STAY AWAY from TxtCart. Do NOT fall into their trap!
Thank you for sharing your feedback. As TxtCart's founder, I feel it's important to address these claims directly as they are damaging to my business & false:
Our pricing model of which includes many plans, includes a $29/month plus 15% of recovered revenue generated by us. This is clearly stated on the app listing page here, our external websites pricing page, signup flow, and terms of service. We believe in full transparency and never charge unauthorized fees. In fact, 100% of our billing is done through Shopify billing which is white labeled stripe. It's borderline a requirement for Shopify apps. This means we rely soley on Shopify, and are given no power to issue any sort of unauthorized charges.
This merchant, was a TxtCart customer for over 6 months, and generated over $3.2K with our app at over a 5x ROI. Regarding refunds, our records show all charges were in accordance with our documented pricing structure. Our support team & Shopify maintains detailed logs of all interactions and we categorically deny any claims of unprofessional conduct or threats. This merchant reached out to Shopify who took our side in denial of refund, and thus resorted to publically defaming the company here unfortunately.
We take pride in helping thousands of merchants recover abandoned carts through SMS marketing, with an average ROI of 18x for our customers. Our 4.8/5 rating on Shopify from over 500 verified merchants reflects our commitment to transparent pricing and excellent service.
I invite anyone with questions about our service to contact me directly. We remain committed to helping merchants grow their business through ethical, affordable and effective SMS marketing.
When it comes to customer service TxtCart is at the top of their game. I had a billing issue and they took care of me right away, makes a difference when a company does its best to make you feel like they have your back no matter the circumstance. The App works great and has been a big part of our success this year, give them a shot you won't be disappointed.
Thanks so much for your awesome testimonial!
- TxtCart Team
TxtCart has been an excellent addition to our marketing tools for Vicci Beauty. We’ve noticed an increase in conversions, and their customer service has been quick and helpful every step of the way. Highly recommend!
Thanks so much for your awesome testimonial! Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :)
- TxtCart Team
I am new to Shopify and just staring adding apps. Txtcart app was a recommendation from a coach. I love the app and in particular the support.
I was having trouble setting up the app and I contacted support. Juan responded right away and had me up and going in five minutes! Thank you for the help.
Even though I'm starting with the Starter level, Juan went above and beyond by offering me premium onboarding assistance. The level of support I'm receiving is truly exceptional. He's making sure that everything is correctly set up, answering my questions promptly, and guiding me through the process with genuine care. It's rare to experience this kind of dedication and customer service, especially at the entry level. Thank you, Juan, for your outstanding support!
Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :)
- TxtCart Team
I have seen a 20% increase if abandoned cart recovery since installing the app.