Calificación general
4,7
Recuentos por nivel de calificación
  • El 90% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
2 de abril de 2024

Had an issue getting setup, and their support team took care of everything super quickly. Very friendly and helpful. Excited to see how much revenue lift the live agents/ai can generate for our small business with SMS. I've tried other sms platforms and TxtCart is by far the best one I have used thus far.

Kaytique
Estados Unidos
4 meses usando la aplicación
TxtCart respondió 17 de abril de 2024

Super glad to hear we were able to quickly resolve any issues you had and get started on immediate revenue lift via the conversational SMS flows.

- Rachel from TxtCart

20 de mayo de 2024

They tax 20% of all your sales - whether they got the sale or not.

Intentionally aggressive attribution tactics- the team at TxtCart is trying to skim a % of all your sales. They will message each of your customers and regardless of whether the customer orders through their discount code or not, they will charge you a 20% commission depending on your plan.

After bringing to their attention that they are charging commissions on orders they did not get this was their response " please read our terms and conditions as well as attribution policy. You signed up for the platform agreed to our billing and we fulfilled our service. Your margins are not our responsibility. Usage charges are non refundable."

they tried to justify their aggressive attribution by claiming that "discount codes are not the only way sales are attributed. anyone who "clicks on their link and views the product" is considered their customer and they will charge the full commission if that customer places an order within 7 days of clicking, regardless if they used the discount code provided by TxtCart.

If you don't want to share a tax of 20% of sales with TxtSMS than i suggest you stay away.

To top it off their support team was supper rude saying " hope you learn how to read better" when trying to explain their aggressive tactics. Who wants to deal with a flawed system and terrible support?

Trade My Spin
Estados Unidos
Alrededor de 2 meses usando la aplicación
TxtCart respondió 22 de mayo de 2024

This merchant is/was aggressive, combative, malicious and lacks basic understanding/reading comprehension.

The merchant signed up for our free to install Basic Plan which was $0/mo + 20%. A literal risk free plan where you agree to pay only 20% if we generate sales. No sms costs, just performance based. The merchant had generated a little over $12K before realizing how well the product worked and that they should have been on the Pro plan paying $299/mo + 2.5%.

When the merchant reached out they were immediately combative and argumentative demanding a full refund for the usage charges (non refundable per our ToS) and claimed theft because they were ignorant to not only the plan they signed up for but our attribution model which is a 7 day view/click. We provided incremental revenue lift for this merchant to the tune of $12.3K and were paid a mere $1.4K. That’s a 9X ROI. Which would have been higher had the merchant been on the correct plan. 17x ROI to be exact. So if you too, cannot read, are combative and/or angry about 9-17x ROI with SMS, please stay away :)

TxtCart Team

22 de enero de 2024

This was a feature that I was not using as often as I thought I would and due to that I decided to cancel my membership. There was a bit of confusion in the process yet once I as able to get Kyle on line the process turned super easy after that. He listen to my concern and solve it within less than 10 minutes and supplied a credit for once I'm ready to return. Much Appreciated !

T'ea Moss Gel
Estados Unidos
Alrededor de 1 año usando la aplicación
TxtCart respondió 24 de enero de 2024

Very appreciative of the kind words, and glad to have you back with us.

- Kyle from TxtCart

16 de marzo de 2024

The app works really well, and the customer support is very helpful and kind! I highly recommend this app!

MLURY
Reino Unido
4 meses usando la aplicación
TxtCart respondió 18 de marzo de 2024

Appreciate the kind words and glad to see the massive success you're having with SMS and abandoned cart recovery :)

- TxtCart Team

16 de marzo de 2024

Sara at TXTCart has been incredibly helpful and knowledgeable in assisting me with my inquiries. Her professionalism and dedication to customer service are commendable. She went above and beyond to ensure that all my questions were answered promptly and thoroughly. I greatly appreciate her assistance and would highly recommend her to anyone in need of exceptional customer support. Thank you, Sara, for your outstanding service

Roody ITech L.L.C™
Estados Unidos
Alrededor de 1 mes usando la aplicación
TxtCart respondió 18 de marzo de 2024

Really appreciate the kind words and testimony on behalf of Sara and the entire TxtCart SMS Team!!

- Rachel from TxtCart

3 de abril de 2024

very reliable it will help your business scale way faster and the customer support is very fast great app

Emporiya
Reino Unido
Alrededor de 1 mes usando la aplicación
TxtCart respondió 8 de abril de 2024

Thanks so much for the testimony, we greatly appreciate it and value your business.

- Sara from TxtCart

29 de febrero de 2024

Great experience, one of your team member's helped me a lot right now. Her name is Sara and l give her lots of thanks for helping me with troubles.

BlazeWizz
Estados Unidos
28 días usando la aplicación
TxtCart respondió 1 de marzo de 2024

Thanks so much for the valued feedback!!

- TxtCart Team

17 de abril de 2024

Very good customer service, highly recommend this app.

EngravedMe
Canadá
5 meses usando la aplicación
TxtCart respondió 18 de abril de 2024

We're glad you think so highly of our CS team! We care deeply about every merchant/brands success with SMS and the platform :) Let us know if we can do anything else!!

- Sara from TxtCart

29 de febrero de 2024

TxtCart this app really amazing The support was very helpful. I recommend anyone for entrepreneur that want to grow their Shopify store revenue

Gentlemen Gear
Estados Unidos
Alrededor de 1 mes usando la aplicación
TxtCart respondió 2 de marzo de 2024

Really appreciate the strong testament of what we're doing here at TxtCart for entrepreneurs of all sizes!

- TxtCart Team

Fecha de modificación: 19 de marzo de 2024

Customer support are very good and professional. Amazing app! LOVE THIS APP!!

Carthan
Estados Unidos
3 meses usando la aplicación
TxtCart respondió 8 de marzo de 2024

We greatly appreciate the positive review and testimony to our support and app success.

- Rachel from TxtCart