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Great experience with TxtCart so far. The platform is easy to navigate and the setup process has been straightforward. Their support team has also been extremely responsive and helpful, especially Roohul, who went above and beyond to help with our TFN approval process. Excited to continue using TxtCart as we grow our SMS marketing
Thank you for the shoutout to our support team and Roohul. We'll make sure he sees this! :D
Best Shopify SMS app out there. Very intuitive interface, many automation options and handy 2-way communication possible. Big bonus is the recent addition of many EU countries, so we can cover most markets. Very fast and friendly customer support!
Thank you so much! :D We're really glad the EU expansion has been a game changer for your markets. Two-way conversations, solid automations, and fast support, that's exactly the experience we want every merchant to have. Really appreciate the kind words! <3
Tex Cart has been one of the best additions to my Shopify store. It's incredibly easy to set up, and the abandoned cart recovery through SMS has helped recover sales I would have otherwise lost. The platform is reliable, the automations work seamlessly, and the support team is responsive whenever I have questions. If you're serious about increasing conversions and recovering more abandoned carts, Tex Cart is absolutely worth it.
Thank you so much for this amazing feedback, it truly means a lot to us!
We always strive to make things as easy as possible for our customers, from onboarding all the way through to performance. Our team works hard every day to make sure you're getting the most out of TxtCart and feedback like this reminds us why we do it! THANK YOU!
The AI helper has been amazing to work with. I have been able to get a lot of things handled. There are some things I would like this app to do. Mainly, I want to be notified if a customer text communications goes beyond 3 customer questions. I would also like to be notified if I decide to handle a customer question, I want to be notified when and if the customer responds. The agent said the app is working to implement those items. These would be great improvements IMO
Thank you for the great feedback about our app and team! We're happy to confirm that our team is already working on a notification system for conversations, so this is something you'll be seeing in your TxtCart app very soon. Stay tuned!
TxtCart has been a great addition to our SMS marketing stack. Setup was quick and required zero coding — synced with our Shopify store right away. The abandoned cart recovery flows have helped us win back sales we would've otherwise lost, and the two-way AI conversations feel personal instead of spammy. Support (shoutout to Roohul) has also been responsive and helpful whenever we've had questions. Recommend it for any store looking to grow SMS revenue on autopilot.
Thank you so much for this! We'll make sure Roohul sees the shoutout!
Winning back lost sales while keeping conversations feeling personal and human is exactly what our AI Agent is all about!
We really appreciate the recommendation! :)
Great customer service, helped me setting up my TFN despite having issues, very interested in the AI automated responses and flows.
Excellent replacement I was seeking after sunset of yotpo sms
Thank you for preferring TxtCart!
We're glad our team could get your issues sorted. We're confident that our AI responses and flows are going to make a real difference for your store! :D
Great app with an easy setup process and helpful support team. The dashboard is simple to use, and the team has been very responsive whenever I needed assistance. They helped me through the verification process and answered my questions quickly. Looking forward to using TxtCart to recover more abandoned carts and increase conversions. Highly recommended.
Had to uninstall the app after YEARS using them when they were a little fish in the pond.
Our store was completely offline for two months due to unforseen reasons. They tried to bill us (for sending people into the ether..no store online, nowhere for customers to go..seriously!)
As a long time shopify merchant i am warning you PLEASE make sure you see all other sms options BEFORE you install this app its the least and best you can do for your business especially in this economy. They are getting ready to bill us for another $266 next month but as i mentioned to Shopify support (Harvey needs to know about this whole thing) they will have to send that invoice to our attorneys because we're done dealing with them.
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
As our team explained, the issue your store experienced was caused by a problem outside of TxtCart's control. Even so, we have already issued a full refund for the charges out of appreciation for your long-standing business with us.
Since the original payment was not made in cash, our team issued app credits instead. We also contacted the Shopify team directly, and they confirmed that the credits were split across two separate unpaid bills, which we understand may have added to the confusion. All of these details are included in the messages our team has already sent you.
We're committed to giving you the level of support you deserve, and if you could respond to our team's messages, we're confident you'll see that this has already been taken care of.
We look forward to continuing to support your business.
I am very grateful for their help; the customer service staff were excellent at assisting.
Loving it so far. It has given my customers a chance to have questions that may be delaying their purchase answered. So far it has been much easier than my email marketing platform!
Thank you! Removing those last-minute hesitations before a purchase is exactly where TxtCart shines. Really glad it's been a smoother ride than email too. Welcome aboard!
