Avaliações (184)
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Just signed up after seeing an advertisement. Had some questions and the live chat was very informative and helpful, quick too! Explained exactly how the program works and provided me a 14-day free trial, which I was stoked about! Excited to be with TXT. Abbysapothecaryco.com to the moon!
Appreciate the review and looking forward to further building our relationship with you and your customers. If you need anything, don’t hesitate to reach out!
- TxtCart Support
I wanted to know how to add my contacts to my subscriber list and the answer is not only vague, but it is very inaccurate.
The short answer is you cannot upload a CSV file at all. It must be done for you. Hope they can update the instructions.
The automated response is terrible which leaves the client going in circles to try to find out how to add the contacts by uploading a csv.
The chat human also insisted that I could upload a csv, but when I told her I don't see an option for it, she then told me that customer service must do it for you. Be more straight forward because clients are spending too much time on a wild goose chase. YOU CANNOT UPLOAD A CSV FILE. It must be done for the client by emailing support.
Hi there,
We really appreciate the honest feedback and are going to be updating our support docs to accurately reflect the current status of the product. Apologies as we have been recently building out a lot of new features so documentation has lagged behind a bit.
In short, yes, as of today, you need to reach out or email support at support@txtcartapp.com to allow our team to review your CSV and upload it to your account. However, we are building out a new, easier way to import/export subscribers directly within the new dashboard.
Hope this helps and look forward to driving more SMS revenue for your business.
- Kyle from TxtCart
Not for me. I was charged $34, never even made a sale. Im sure its great for websites that has more traffic, but if you are just starting out and building your clientele, there are way more beginner friendly apps out there.
Hi,
While we appreciate your review, as discussed in your customer support ticket we have refunded you the full amount. To clarify, you signed up for our starter plan which carries a $29/mo recurring charge + usage fees. The $5 carrier fee and recurring fee made up the total $34 charge. Please make sure you read what you sign up for completely before installing apps and give them enough time to generate results.
Best,
TxtCart Team
the best sms app by far, definitely my first choice when building a brand and cant forget about the customer service 10/10
We greatly appreciate the feedback!
- TxtCart Support
Glad i took the app. very simple not problematic and fast. I hope that will be able to continue to use it.
Hey thanks for the review we truly appreciate each and every one of them. If you have any further questions or needs, don't hesistate to reach out to our team!
- TxtCart Support
I tried using this app. The canned messages are not working so well.
Would be great if we could customize them.
Love the idea!
Hi,
We hear your feedback and have noted it internally with our team. If there’s anything we can do to help improve your experience of results please don’t hesitate to reach out to us!
- TxtCart Support
Its crazy i switched from sms bumb to TXTCart Plus and my sales via sms 10x.
I can recommend it to everyone
Amazing results utilizing our platform, that's what we strive for each and every merchant! Appreciate you taking the time to highlight that :)
- TxtCart Customer Success
its ery good really liked the support, they gave me assistance, and helped me in whatever way possible, only their new update wasn't so good, the free plan only allows up to 20 reviews to be shown, no matter how many you have, but the plan basic works that is not that expensive as well, in the end you can copemsar really pay, in addition it has other functionalities, thank you for all the support
We’re glad you valued the support. However we don’t have any impact on reviews as we only handle sms marketing. Perhaps you’ve mixed it up with another app. We will though be launching a new SMS reviews product in the near future letting you ask/collect reviews in text.
- TxtCart Customer Support
This app should be taken off of the Shopify app store for deceptive and false advertising. They will associate any sale that happens after they text the customer even if no link to cart or discount was sent. The texts that are sent to these abandoned checkouts are not human sounding and do not actually address what the customer asks most of the time. Nowhere under the plan information does it say that they charge a $5 monthly fee for carrier usage, to which support told me it is just not advertised... Also telling a customer that they are unaware of SMS marketing costs, and then proceeding to shame me for being on Shopify advanced plan and complaining about the charge is laughable. My Shopify plan is irrelevant from what I pay to this app, and should never have been thrown at me like that. Just because merchants are not noticing your hidden charges does not make it right...
I'm sorry to hear about the challenges you've faced with our SMS app. We take your feedback seriously and want to address your concerns. We want to clarify that our intention is not to deceive or falsely advertise. All information regarding pricing can be found on our listing, website, app charges accepted, TOS, and help center.
Our app attributes sales to texts only when they are directly linked to a customer's purchase journey. Each sale must either come from the customer using the link sent in the message, the discount provided, or purchase after reading the message within 7 days. Keep in mind that each abandoned checkout/cart has a unique CARTID, which is tied to our message. If a customer finishes buying the same CARTID we sent a text for within our attribution window, it is a TxtCart sale.
While we understand your frustration with the automated texts, we continually work on refining our messaging to improve customer interactions through human agents and ever-improving AI.
Regarding the carrier usage fee, we apologize for any misunderstanding. We strive for transparency and will review how this information is communicated in our plans. As for mentioning your Shopify plan, it was not our intention to dismiss your concerns. We appreciate your business and value your feedback to ensure a better experience for all merchants. Thank you for bringing these matters to our attention.
- Kyle
Co-founder @TxtCart
The text messaging system is not sent by real people as stated in their description. And if their are real people, they sure don't respond to my customers like they are real. When a customer says "no, I don't want additional information" and you send it anyways, that leaves a bad taste. ESPECIALLY, when that customer then leaves us a 1 star review. Never again. I uninstalled immediately.
On top of that, they take credit for sales that they didn't generate, which in the long run would cost us a lot of extra money for nothing.
Jacob,
It hurts to see you resort to leaving a 1-star review on an app that you have not used since Feb 14th, without ever reaching out to our support team or ownership. You used the app for 5 days on trial, where all sales recovered were done free of charge given our 14-day free trial and $1000 in sales recovered offer. We would be happy to share in-depth our attribution model, which is typical and available to all on our help docs.
Had you reached out to our team, we would've been happy to resolve any questions or concerns about our approach, agents, or attribution.
Furthermore, I tried to find the alleged 1-star review left on your website which you are attributing to us, but could not. I've emailed you to help resolve any issues you may have so we can remediate and work together.