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WARNING: Deceptive Billing & Horrible Customer Service
I strongly advise DO NOT install this app! TxtCart uses misleading pricing tactics and unauthorized charges that are NOT clearly disclosed upfront.
Hidden Fees: They claim it’s $29/month, but then sneak in 15% of cart recovery revenue WITHOUT proper consent. This is NOT explicitly stated before they start charging.
Impossible to Get a Refund: Even after multiple disputes, they refuse to process a refund, ignoring Shopify's merchant protection policies.
Terrible Customer Support: Rude, dismissive, and even threatened legal action just for asking for a refund! Completely unprofessional and unethical.
Massive Overcharging: They kept charging me way beyond what was expected—my total fees were way higher than my actual earnings from their "service."
Shopify Should Ban This App! I hope Shopify takes action because this is NOT a trustworthy app to do business with.
If you care about your business, STAY AWAY from TxtCart. Do NOT fall into their trap!
Thank you for sharing your feedback. As TxtCart's founder, I feel it's important to address these claims directly as they are damaging to my business & false:
Our pricing model of which includes many plans, includes a $29/month plus 15% of recovered revenue generated by us. This is clearly stated on the app listing page here, our external websites pricing page, signup flow, and terms of service. We believe in full transparency and never charge unauthorized fees. In fact, 100% of our billing is done through Shopify billing which is white labeled stripe. It's borderline a requirement for Shopify apps. This means we rely soley on Shopify, and are given no power to issue any sort of unauthorized charges.
This merchant, was a TxtCart customer for over 6 months, and generated over $3.2K with our app at over a 5x ROI. Regarding refunds, our records show all charges were in accordance with our documented pricing structure. Our support team & Shopify maintains detailed logs of all interactions and we categorically deny any claims of unprofessional conduct or threats. This merchant reached out to Shopify who took our side in denial of refund, and thus resorted to publically defaming the company here unfortunately.
We take pride in helping thousands of merchants recover abandoned carts through SMS marketing, with an average ROI of 18x for our customers. Our 4.8/5 rating on Shopify from over 500 verified merchants reflects our commitment to transparent pricing and excellent service.
I invite anyone with questions about our service to contact me directly. We remain committed to helping merchants grow their business through ethical, affordable and effective SMS marketing.
This is a scam . They billed me even after I uninstalled during trial period
Hi there,
Our support team is working with you to not only refund your amount but also hook it up with access to our Early Stage plan which is free + 20%.
Your trial expired on Jan 9th, and you cancelled on Jan 13th which is outside of our refund grace period, however we've made a one time exception to help you :)
Please understand we're a small business as well, and not a scam. You were appropriately charged as you setup the Starter plan and stayed on beyond your free trial.
Please kindly consider removing this review :)
DO NOT INSTALL!!!!
THEY LURE YOU IN WITH A FREE TRIAL THEN AUTOMATICALLY CHARGE YOU. THEY CHARGED $2K FOR AN APP THAT WAS INSTALLED FOR LESS < 10 MINUTES AFTER DISCOVERING THE FEATURE THEY ARE ADVERTISING ALL OVER YOUTUBE HASN'T BEEN DEVELOPED YET.
SCAM!!!!
Hello Rhoda, my name is Juan. I'm a Customer Support Operations Manager at TxtCart.
Merry Christmas and happy holidays!
I'm reaching out because I saw your review and believe there may be a misunderstanding. Although we have a no-refund policy, in the light of your specific circumstances we can definitely issue a full refund for you.
I also wanted to explain what might have happened to help you avoid similar issues in the future. Here's what I found:
It appears you signed up for a plan with a trial period, then uninstalled and reinstalled the app, and during the reinstall process, you selected a new plan. It's important to note that the trial period comes with only one installation to prevent abuse of the system. Since you had already used the trial on the first installation, the new plan wouldn't have another trial, and that's the reason why a charge was made. Also, you selected our annual Pro Plan, which is a one-time annual charge of $1,990 (instead of $199 per month). This plan effectively gives you two months free compared to the monthly option.
Regardless of the specifics, I sincerely apologize for the confusion and inconvenience. I'll be happy to process a refund for you once you email us back!
I do not recommend this app, without authorization from our store they upgraded the plan and started charging us with no notification. Our team realized this unexpected charge after getting the first invoice.
Hi Team :)
We appreciate you taking the time to share your feedback, and we're sorry to hear about this. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.
For context, we sent an email notifying all customers of this pricing change on their accounts over 30 days in advanced. Happy to offer you a refund of the $29.
They tax 20% of all your sales - whether they got the sale or not.
Intentionally aggressive attribution tactics- the team at TxtCart is trying to skim a % of all your sales. They will message each of your customers and regardless of whether the customer orders through their discount code or not, they will charge you a 20% commission depending on your plan.
After bringing to their attention that they are charging commissions on orders they did not get this was their response " please read our terms and conditions as well as attribution policy. You signed up for the platform agreed to our billing and we fulfilled our service. Your margins are not our responsibility. Usage charges are non refundable."
they tried to justify their aggressive attribution by claiming that "discount codes are not the only way sales are attributed. anyone who "clicks on their link and views the product" is considered their customer and they will charge the full commission if that customer places an order within 7 days of clicking, regardless if they used the discount code provided by TxtCart.
If you don't want to share a tax of 20% of sales with TxtSMS than i suggest you stay away.
To top it off their support team was supper rude saying " hope you learn how to read better" when trying to explain their aggressive tactics. Who wants to deal with a flawed system and terrible support?
Hi Team :)
We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.
It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked.
We would like to confirm that we did provide a great deal of value to this merchant, resulting in over $12,300+ in sales recovered by our app. This led to a 17x ROI with the platform, and no issues were ever raised to our team during the duration of install. If there are issues, you can swiftly resolve this matter. We encourage you to contact our dedicated support team at support@txtcartapp.com. They are ready to assist you and ensure your experience with TxtCart is seamless.
Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :)
TxtCart Team
15% of the lost sale if you get it back - Plus monthly subscription - Plus extra charge for AU phone number. ummmm whats left for us? NOTHING!
Clever concept. But very over priced.
Replying to your reply:
The app didnt give any other options other than saying 15% will be taken on a successful sale. You only Just emailed me with a claim i made a malicious claim. Totally ludicrous. Your prices are not clearly upfront otherwise we would not of installed it. Your aggressive manner in handling this in your email speaks for itself. Look at everyone else saying the same thing on 1 stars! Lower your rate to say 5% and then you won't get this type of review. Bye bye
Hi Team :)
We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.
It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked.
We would like to confirm that we do have multiple different plans priced at different levels to service merchants of different sizes. These plans rev share scale down as you upgrade. If 15% doesn't allow for profit due to your margins, then perhaps one of our plans offering 5% does? In any event, we offer a 14-day risk FREE trial to see how the conversational SMS platform powered by TxtCart can serve you. To swiftly resolve this matter, we encourage you to contact our dedicated support team at support@txtcartapp.com. They are ready to assist you and ensure your experience with TxtCart is seamless.
Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :)
TxtCart Team
Not for me. I was charged $34, never even made a sale. Im sure its great for websites that has more traffic, but if you are just starting out and building your clientele, there are way more beginner friendly apps out there.
Hi,
While we appreciate your review, as discussed in your customer support ticket we have refunded you the full amount. To clarify, you signed up for our starter plan which carries a $29/mo recurring charge + usage fees. The $5 carrier fee and recurring fee made up the total $34 charge. Please make sure you read what you sign up for completely before installing apps and give them enough time to generate results.
Best,
TxtCart Team
The app is not yet ready for UK market so cannot complete the set up or use. The expected launch date for UK keeps getting pushed back each month so all very frustrating and a total waste of time. Received an interesting email about our review too - but I'll leave shopify to deal with that......
We appreciate your feedback and regret to hear about the challenges you've faced with our app. I assure you that we take such matters seriously, and I would like to address your concerns promptly.
Regarding the UK operations this feature is now LIVE as of 11/25.
Pertaining to your two charges, as promised, we had delivered you full refunds of both amounts no questions asked. It is a shame that you resort to defamation and spreading lies about how a business conducts itself and we will be further investigating this matter.
We are committed to transparency and accountability in our operations, and we would appreciate the same from you.
If you have any additional details or specific information that could assist us in resolving your case efficiently, please do not hesitate to share them.
i thought you would help me find customers
Hi,
A bit confused at why this was left. This store installed 1 day ago, never reached out to support and randomly leave's a 1-star review regarding customer acquisiton.
We are an SMS Marketing & Cart Recovery platform. If you have questions on what we do, we'd be happy to answer them and work with you.
TxtCart Team
Have never sold an item yet txt cart took $46 AUD from my bank. Will be cancelling today
Hi Ricky,
Reached out to you via email. Took a look at your account and you're correct no sales were made, however you were subscribed to our Starter Plan which carries a recurring $29/mo charge and there are carrier usage fees associated with using texts.
In any event, we are understanding of small/closed shops and have offered you a full refund for the trouble. Hope you can come to an understanding.
- Kyle
Founder of TxtCart