TxtCart: SMS Marketing & AI , 134 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective SMS marketing solutions and exceptional customer service. It's praised for its easy setup, seamless Shopify integration, and AI-powered automated responses. Many appreciate its ability to tackle cart abandonment, boost conversion rates, and enable genuine customer interactions. The app's data analytics and conversational texting features are also valued. Merchants commend its transparency about costs and delivery times, and the quick, professional customer support.
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Sara was incredibly helpful, responding promptly and resolving the issue swiftly. I would highly recommend her to other customers
Thanks so much for the kind words about our SMS platform.
- Sara from TxtCart
I wanted to know how to add my contacts to my subscriber list and the answer is not only vague, but it is very inaccurate.
The short answer is you cannot upload a CSV file at all. It must be done for you. Hope they can update the instructions.
The automated response is terrible which leaves the client going in circles to try to find out how to add the contacts by uploading a csv.
The chat human also insisted that I could upload a csv, but when I told her I don't see an option for it, she then told me that customer service must do it for you. Be more straight forward because clients are spending too much time on a wild goose chase. YOU CANNOT UPLOAD A CSV FILE. It must be done for the client by emailing support.
Hi there,
We really appreciate the honest feedback and are going to be updating our support docs to accurately reflect the current status of the product. Apologies as we have been recently building out a lot of new features so documentation has lagged behind a bit.
In short, yes, as of today, you need to reach out or email support at support@txtcartapp.com to allow our team to review your CSV and upload it to your account. However, we are building out a new, easier way to import/export subscribers directly within the new dashboard.
Hope this helps and look forward to driving more SMS revenue for your business.
- Kyle from TxtCart
Exceptional customer service, so understanding and helpful :)
Very glad to hear you're happy with the service and support!
- Sara from TxtCart
Great app, very clean, easy to use and it works. The only problem I ran into was the free plan. the free plan takes 15% of your sales and didn't notice. I would recommend buying the 250mo plan for the 2.5% fee if you do high volume already. This works best for businesses selling low ticket items.
Hi there,
Thanks for the kind words and feedback! We hope that you take the time to fully review the apps you install in the future and find the right fit for you. Glad we could help you out with the refund as requested. Best of luck!
- The TxtCart Team
Glad i took the app. very simple not problematic and fast. I hope that will be able to continue to use it.
Hey thanks for the review we truly appreciate each and every one of them. If you have any further questions or needs, don't hesistate to reach out to our team!
- TxtCart Support