Reviews (220)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective abandoned cart recovery, noting significant sales boosts shortly after implementation. They praise its user-friendly interface, easy setup, and responsive customer support. The AI-driven SMS marketing tools are valued for personalizing customer interactions, enhancing engagement, and driving revenue. Features for marketing campaigns and customer insights, continuous updates, and a free trial option further enhance its appeal as a cost-effective solution.
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Thanks so much for your review! Hope you consider updating it as you get more results!
- TxtCart Team
really easy
Great
amazing roohul in specific is the best helped me alot
Its an amazing app! One of the best out there for retargeting and marketing in general. So simple and easy to use and does so much with their built in SMS marketing!!
Thanks so much for your review!
- TxtCart Team
Excellent customer service and option for businesses who want to expand to SMS marketing. I'm truly grateful for this company and Juan is an amazing help. They are very responsive and understanding. I would highly recommend.
Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :)
- TxtCart Team
Great experience with TxtCart!
The team has been incredibly helpful and supportive throughout the setup process. They responded quickly to my questions and even went the extra mile to assist me. I’m really happy with the service so far and look forward to continuing to work with them. Highly recommended!
Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :)
- TxtCart Team
I think this app is great. the service help i received from Jaun was appreciated.
thank you
amy morris
Thanks so much for your awesome testimonial!
- TxtCart Team
GOOD APP GOOD SERVICE
Thanks so much for your awesome testimonial!
- TxtCart Team
Great app for SMS campaign and great customer service , will continue using.
Thanks so much for your awesome testimonial!
- TxtCart Team
They was very friendly and on top of the problems I was having. 10/10 recommend.
Thanks so much for your awesome testimonial!
- TxtCart Team
These guys do a great job. good service and the app absolutely crushes ROI
Thanks so much for your awesome testimonial!
- TxtCart Team
This is a scam . They billed me even after I uninstalled during trial period
Hi there,
Our support team is working with you to not only refund your amount but also hook it up with access to our Early Stage plan which is free + 20%.
Your trial expired on Jan 9th, and you cancelled on Jan 13th which is outside of our refund grace period, however we've made a one time exception to help you :)
Please understand we're a small business as well, and not a scam. You were appropriately charged as you setup the Starter plan and stayed on beyond your free trial.
Please kindly consider removing this review :)
Thanks so much for your awesome testimonial! Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :)
- TxtCart Team
Greatly appreciate the feedback :)
- TxtCart Team
Greatly appreciate the feedback :)
- TxtCart Team
They take care of you in great detail, it's very nice and useful.
Thanks so much for the kind word! Best of luck finishing out the Q4 sales.
- TxtCart Team
They are super responsive, knowledgeable, and always go above and beyond to help with any issues or questions. Using this app has been such a smooth experience, thanks to their incredible support. Highly recommend!
Thanks so much for your awesome testimonial! Super happy to hear how much you love TxtCart SMS marketing for the results and customer experience/support. Let us know if there's anything else we can ever help with :)
- TxtCart Team
BEST SUPPORT TEAM EVER, they solved all my issues, gave me good discounts, actually cared abt helping me, useful product, useful service, 10/10
WOW that's so kind! Thanks so much for your awesome feedback! Super happy to hear how much you love TxtCart SMS marketing (we feel the same). Let us know if there's anything else we can ever help with :)
- TxtCart Team
The app works really well with my store and has helped me earn lost revenue.
Thanks so much for the kind words, really appreciate them. Let us know if you ever need anything.
- TxtCart Team
Good app, we had billing issues but Juan helped us solve it within minutes.
Thanks so much for your feedback! Glad Juan could resolve your issue in a quick and efficient manner. Let us know if there's anything else we can ever help with :)
- TxtCart Team
Support is 10/10, Rohuul solved my problem instantly, and their attention was 10/10! Other apps should learn from this app on how to set up a proper customer service team!
Wow thank you so much, it mean's a lot truly!!! We take great pride in our Customer Support and how we handle merchant requests. Let us know if we can ever be helpful! Best of luck in BFCM.
- Roohul @ TxtCart
These stars are for their customer service. Rachel did amazing with attending to my issue and resolving it. Her responses were prompt and her help was amazing and greatly appreciated.
Greatly appreciate you and the review! Best of luck with everything :)))
- Rachel @ TxtCart
This is great. I love this business.
Thank you for your fantastic feedback! We’re thrilled to hear that TxtCart has been a game-changer for your business. It’s great to know you’re enjoying the user-friendly platform, vast capabilities, and responsive customer service. Your recommendation means a lot to us!
- TxtCart Team
Excellent customer service
Much appreciated on the feedback!!!
- TxtCart Team
Love the app, support is really kind and professional and they respond really fast throught the whole day.
Deff recommend it
Greatly appreciate your support and business! Look forward to a long standing partnership with TxtCart SMS :)
- Juan @ TxtCart
Hi there,
Thanks for taking the time to leave a review and share feedback. Though I can't see why this review was left, would greatly appreciate some insight/details so we can make this right.
I see you are just a few days into trial period and have not reached out to our support team for anything as of current, and we'd love to help you with anything you might be experiencing as far as setup or issues.
We're confident with a bit of support, you can get the results you're looking for and we can turn this around into a positive review.
If you'd like help getting your UK number setup, we can handle this free of charge as a white glove service :)
Thanks!
great customer support
Appreciate you taking the time to leave this review!!
- Roohul @ TxtCart
The customer support is helpful. The App is appreciated.
Greatly appreciate your review and look forward to powering your SMS all Q4 and beyond!
- Juan @ TxtCart
AMazing app and customer service
So glad to hear how well TxtCart SMS is working for you! We got some sweet stuff launching soon as well :)
- TxtCart
just started using it, email support is the best way to receive help, excited to see how this helps.
Greatly appreciate the feedback! Can't wait to hear how those results end up shaping up!
- Rachel @ TxtCart
Wonderful service. They not only assisted me with set up and are extremely quailifed and friendly. Totally recommend!
Appreciate the kind words and testament to our service and CS! Let us know how else we can better support you and look forward to powering your SMS!!
- Rachel @ TxtCart
Attentive Customer Service!
Appreciate the review!
- Rachel from TxtCart
Great support teamWish their app was still "free + usage" but they changed it and it wasn't brought up to me :( so i got charged 3x...but never the less the support team was there to help when i needed them to resolve so good service for sure like probably the best i've encountered on shopify thanks guys will continue to use app in like 3-4 months.. hope the price drops a little though cause that would've had me keep it. Like one app i have is charging $7.99 + Usage and i haven't deleted even when i don't use them and thus far i've ended up paying them hundreds in subscription and then thousands for usage when i do use them..but anything over $10/mo i pretty much delete or find different new comer app.
Glad to hear you value our customer support! look forward to continuing the relationship in the future :)
- TxtCart Team
So far so good, just installed the app and super easy to setup, just install it, give them access to your store and wait for toll free number and they will start sending out recovery messages for you.
Thanks so much for outlining how simple/easy it is to get setup! We love to hear it <3
- Rachel from TxtCart
The support staff are intelligent and exceptional. I needed some help with something and effortlessly got it sorted out. 3 quick emails later and my issue was resolved. No lengthy back and fourths.
Quick, efficient, and helpful - that’s the name of the game.
- Rachel @ TxtCart
Great service, essential for you business because it's really under the radar. 110% recommend this app and shout out to Sara for the quick and easy support when I needed it
Greatly appreciate the kind words and noticing how quick/simple it is to get setup. Before you know it, our AI agent is recovering thousands of dollars in abandoned checkouts on autopilot :)
- Sara from TxtCart
great service
Thank you so much for taking a chance on us, and we are very pleased you value the customer service so highly. We also have lots of resources for you!
Take a look right here: https://www.help.txtcartapp.com/en/
If you have any direct questions you can always jump and chat with our product support.
- TxtCart Team
Great and super fast customer service!
Glad you had such a good experience with the product and team. As always let us know if we can improve on anything or best help your next concern :)
- Sara @ TxtCart
I do not recommend this app, without authorization from our store they upgraded the plan and started charging us with no notification. Our team realized this unexpected charge after getting the first invoice.
Hi Team :)
We appreciate you taking the time to share your feedback, and we're sorry to hear about this. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.
For context, we sent an email notifying all customers of this pricing change on their accounts over 30 days in advanced. Happy to offer you a refund of the $29.
amazing
Glad to hear!!!
- Sara from TxtCart
Greatly appreciate your review!
- TxtCart Team
Very good customer service, highly recommend this app.
We're glad you think so highly of our CS team! We care deeply about every merchant/brands success with SMS and the platform :) Let us know if we can do anything else!!
- Sara from TxtCart
very quick and efficient.
Very glad you are happy with the support and service, let us know if we can do anything else better!
- TxtCart Team
very reliable it will help your business scale way faster and the customer support is very fast great app
Thanks so much for the testimony, we greatly appreciate it and value your business.
- Sara from TxtCart
Appreciate the review!!
- TxtCart Team
she was really helpful
Thanks so much for the kind words, glad we could help resolve any issues you had swiftly.
- Sara @ TxtCart
I love TxtCart!!! It's an amazing app to use and I recover 30% more sales!!
Amazing, so glad you are CRUSHING it with SMS Marketing :)
- Rachel from TxtCart
Sara at TXTCart has been incredibly helpful and knowledgeable in assisting me with my inquiries. Her professionalism and dedication to customer service are commendable. She went above and beyond to ensure that all my questions were answered promptly and thoroughly. I greatly appreciate her assistance and would highly recommend her to anyone in need of exceptional customer support. Thank you, Sara, for your outstanding service
Really appreciate the kind words and testimony on behalf of Sara and the entire TxtCart SMS Team!!
- Rachel from TxtCart
TxtCart this app really amazing The support was very helpful. I recommend anyone for entrepreneur that want to grow their Shopify store revenue
Really appreciate the strong testament of what we're doing here at TxtCart for entrepreneurs of all sizes!
- TxtCart Team
Great experience, one of your team member's helped me a lot right now. Her name is Sara and l give her lots of thanks for helping me with troubles.
Thanks so much for the valued feedback!!
- TxtCart Team