Overall rating Based on 24 reviews
The app is very good we are running courier express from Johannesburg to Gaberone and we would like to be included as one of service providers.Thai is providing transport service by road between JNB/GBE
Excellent customer service from uAfrica especially Jenn, for all the assistance you gave me..
Hi Team uAfrica
Your product has made our life as a small Ecommerce startup a lot easier !
We love the integration you offer with Pricecheck and BidorBuy and it makes it a breeze to list of these platforms.
It was very easy to setup and we also love how easy it was to automate our shipping with our current courier : TheCourierGuy.
Great product and a very affordable cost.
Keep up the great work and thank you to Jenn for her time assisting us with queries.
The 4x4andmore Team
One of the best Apps and a (MUST) for any South African eCommerce business. Extremely easy to use, ingenious and drive both customer satisfaction + profits to the business.
Action Gear Sa1
The uAfrica app has made our lives at Action Gear much easier. It helps us to book the best priced courier automatically factoring in where the customer is located and the speed of delivery. The auto tracking updates keep the customer updated which in turn reduces follow up calls and keeps customers happier. The seamless integration with Shopify and Bid or Buy make things work as they should - easily. 5 star review from us.
Marconrich Trading Pty Ltd
Having spent over 20 years in product distribution, uAfrica multi-channel and shipping solution is a refreshing change from the old way of doing things.
Simple to use, efficient and cost effective solution for online or conventional brick & mortar store shipping. Once you've used uAfrica, you'll wonder how you operated without it.
We use uAfrica every day and are extremely pleased - this app makes life easy and saves us time and money.
An essential app for any ecommerce store in South Africa. The support is efficient and very helpful. They continually offer improvements to the platform and are open to feedback. Highly recommended!
I have been using this App for few years and I am extremely happy with their service. My shipping process is a breeze and my customers are very happy with quick delivery and they are affordable. The support staff is always there to help with any challenges you might be facing.
Thank you UAfrica team, you rock and keep up the good work
Idea behind the app and ease of use to intergrate with your shopify store is awesome, but seems that have the only system specific to south african courier market so hold bit of a manopoly on this integration with shopify stores
For the concept I give 5 stars but for service and the rest negative stars, less than 0
Initial intorduction is great, but there are few clever things in way it is structured, as in all prices reflected do not include VAT you have to manually caluculate this on each quote and billed item or you will get big surprize, think this was set out purposefully in this way to make them look cheaper when really they not, deception tactic.
Then certain designs are place in hidden or user end place in such a way that you misunderstand them and what you are getting (also seems stretegically placed to mis them so they can not be held liable), so if you take higher plan and pay lot more for your shipping thinking you getting insurance cause you paid more, you are not. even though you pay much higher premium you only get insurance if you tick and add a value hidden right at bottom where you easily miss it and this not explained to you. Further more if you do take insurance each quote/item then the price gets inflated substantially, so the extra you pay to get shipping insurance for the plan is kind of an SCAM as all you paying 3 times the premium for is to be allowed to use insurance not actually getting it, that is like saying if you buy a 340ml coke for R10, you get the 340ml coke, but if you pay us R30 for that same 340ml coke, we still only give you 340ml but we now allow you the option to buy a second coke for R12 instead of R10.... I mean it makes no sense
Then once you are over few months with them, you become the little guy where your business no longer matters and you just become someone they do not care about rectifying problems with, find solution or willingness to help it is easier just to blame you or the carrier
Also warning do not accept DAWN wings as there one of their carriers you will get endless problems and poor customer satisfaction, majorly effecting your business. Uafrica couldnt be bothered to assist you and would rather blame you or the carrier. They are not willing to remove or replace this horrid carrier when they know very well they and yu get bad reputation using them
If you guys find another option besides uafica please use the alternative. As they are the big guys much like vodacom where you do not matter, nor do your clients from service point of view
I have also had my business lines stolen by one of their carriers.... FYI
Vapestreet Co Za
Don't bother. Terrible service. Very 1st customer order not collected as scheduled. They phoned the a few days later, enquiring how the service was and when I mentioned what had happened they blamed the second party courier, but we had checked with them and they did not have a ticket on their system. They promised to resolve the issue. Yet still no call 6 days later. Unreliable.