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The app does not work anymore, I contacted customer service twice and never replied :( so sad because it used to work for us.
Apparently it's an issue with geolocation, because I've set it to display on EU countries only, but it doesn't show. If I make it available everywhere, it does work.
Using this app caused our store to have skewed reporting results which we spent a lot of money and time investigating. I'd be careful.
Thank you for your feedback.
We apologize for the negative experience you had with our app.
We are not aware of any issues with skewed reporting for Shopify stores caused by our app.
We have contacted you via email to gather more details about the issue you encountered with our Ultimate GDPR EU Cookie Banner app.
Sincerely,
The Conversion Bear Team
Enthält Google-Fonts ...
wie kann es dann GDPR konform sein ?!
sofort gelöscht!
Support was completely useless. Spoke to Maria after I had issues with the banner only working intermittently on my Gecko 6 theme (very well known theme). Without even asking me for any technical information to debug the problem (which I can now prove is on their end), she basically told me the equivalent of "turn it off and on again" (which obviously didn't work) then gave up after 30 seconds and said it's not compatible.
I am extremely unhappy with this plugin. Does not do what it states and support is REALLY bad.
l'interface ne s'affiche pas, je n'arrive pas a utiliser l'application, j'aimerais que l'on m'aide le plus rapidement possible
This would be great if it was GDPR compliant which it is not. This cookie banner only informs that cookies are used but does not allow the site visitor to choose what cookies they allow. Calling 'Ultimate GDPR' EU cookie banner is misleading and false advertising. Really not sure what the point of this app is then.
Thanks for the feedback.
I apologize if you found the name misleading, that was not intended.
As it clearly states in the app's listing:
"Note: enabling of the app does not guarantee that your store is fully compliant with GDPR. The app provides a cookie consent bar - it's up to you to complete other compliance steps."
It's also mentioned inside our FAQ section, which lists all the steps needed to adhere to GDPR regulations:
https://conversionbear.freshdesk.com/support/solutions/articles/48001150567-are-you-gdpr-compliant-
You're right - our cookie banner app informs that cookies are being used.
That's a very important first step towards a compliant store.
Over 8,000 stores are currently using our modern and customisable cookie banner.
I believe that over 100 five star reviews will vouch for our app's quality and usability.
I hope you'll find it useful as well.
Warm regards,
Jonathan.
CEO @ Conversion Bear
Error en la instalación, no funciona
This app looked great, however I tried setting this app up on my store and every time I clicked on it in my apps it took me to an error page. A bit disappointing.
Hi there,
Seems like a Safari issue.
You need to disable the “Prevent cross-site tracking” whenever you want to change the app settings.
For some reason Apple’s API sees some apps as “threats” and doesn’t allow a connection to get through.
Also, try using your desktop device.
If that does not help - try downloading Chrome and setting the app from there.
The issue you described is a local issue that might happen due to your local cache / cookies.
The app is working perfectly fine in over 5,000 stores.
If you need further assistance, we are available 24/7:
support@conversionbear.com
*** update:
We have reached out multiple times through email yet received no response. We'll be happy to help you sort it out - our team is at your service.