W3 Custom Order Status

Custom Order Status has been exactly what we were looking for to enhance our store. We needed to be able to let customers know where their custom orders were every step of the way and now we have a working solution!

Really great app, just what we needed.
our business sole primary source of communication is via email.
Shopify email facilities were very limited. we downloaded this app about 2 weeks ago and it was good and worked, but it was just missing 1 thing, we requested a change in the app to accommodate our business and within 48hrs it was done.

So much easier sending emails with the ability to set up different templates and to keep track on order status' its fantastic!

We use this app (customized) to run our production department and status. We love it!!! Their customer service is beyond fast and awesome!

It works sometimes... glitchy and doesn't work most of the time.
I feel like I am paying full price for beta software.

Utterly fantastic. We provide a very bespoke service and require all sorts of unique possible stages and this app enables us to cover all eventualities and provide immediate updates to our customers whilst ensuring we keep track of the order this end too. I have had to contact support a couple of times and have been replied to immediately - Have not yet got the customers login page sorted out but so far have been so happy with the system I am not sure how much the customer really needs it - but will look forward to getting that sorted out too. I have been trading online for the best part of 20 years and can certainly vouch for the integrity of this app - 100% essential if you provide personalised products.

easy to use, we use for order preparation tracking, back order, and special projects. It is a very important tool for our operations. And the service is fast and efficient.

Love the app and the support is great! Plus as a bonus, if you need a solution to be able to see a "company name" versus just a "customer name"...THIS IS IT! Give it a try!

Been using this app for about a year, it's streamlined our order processing tremendously. Support has always been quick to answer any questions too. 5 stars all around.

I love all the W3 apps I have used. They help me streamline my business at a very fair price. The only thing that would make this app even better is if you could schedule a status change on specific date so that it triggers an email. Now you always have to remember to go in and change the status. For example if you want to send a reminder email the day before an appointment. Otherwise really LOVE it. Thank you!

we have used this app over a year. but its found that it keep showing HTTP error 503 today. it makes us cannot change the status and send the notification to our customers. Please help to check. Thanks