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Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.
We appreciate your feedback and understand how frustrating troubleshooting can be. Our webhooks feature is working as expected, and we’ve verified its functionality with you. The webhooks are firing and delivering the payloads as intended. However, since webhook integration often involves custom code and external systems, we’re unable to troubleshoot individual implementations outside of our app.
We’re always happy to provide guidance on setting up webhooks and ensuring they trigger correctly within our app. If you’d like to revisit the feature, please feel free to check out our documentation or reach out to support@w3trends.com, we’d love to help where we can!
Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.
This is exactly what many of us need. The support team is exceptional. They have helped me with customization and API requests, answering my questions quickly and accurately every time I have needed it.
I highly recommend it.
"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.
This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.
This app is amazing! Can't recommend it enough. The support team has always been extremely responsive and helpful. It does exactly what you want it to do. It's very is to set up order status and flow and it provides updates on the order status page or be email.
Again highly recommend. Thanks for everything!
Very useful app, i use it on my multiple stores that require processing custom orders
This is a huge benefit for us...saves a ton of custom service inquiries as we make "made to order" merchandise.
Awesome app - I reached out about a feature idea and 2 days later they had implemented it for everyone (control visibility of items on a workflow timeline so customers don't see failure states all the time).
We have been using this with the API and the QR code capabilities so that we can automate status updates to notify our customers about our production workflow. Great app!
Good support and great app to reduce unnecessary customer contact. Works well and easy to install. Definitely worth 5stars and definitely a necessary app once your sales volume creates too many wismo contact during the day.