W3 Custom Order Status

Name: W3 Custom Order Status
Brand: W3trends
Rating: 4.1 (62 reviews)

Pricing: From $19/month. Free trial available.
Rating: 4.1 (62)
Developer: W3trends

Create custom order statuses for any workflow. Keep customers updated with email and SMS alerts.

Keep customers informed every step of your production process. Create unlimited custom order statuses (Design, Production, QA, Shipped, etc.) and notify customers automatically by email or SMS when their order progresses. Perfect for custom goods, print shops, furniture makers, and any business with steps beyond shipping.

Auto email & SMS alerts when orders move forward
Unlimited custom statuses for your unique workflow
Branded status page to keep customers informed
Central dashboard to manage and update orders
Real-time progress updates reduce support tickets

Languages

English

Works with

Customer accounts
Shopify Flow
Custom API
Flow
Webhooks

Pricing

Starter

$19 / month

Additional charge per SMS message sent

Features

Unlimited statuses
300 Active orders/month
100% customizable emails
Branded order lookup form
Embed status on order lookup page
Bulk update orders

14-day free trial

Growth

$59 / month

Additional charge per SMS message sent

Features

5,000 Active orders/month
User accounts
SMS notifications
Email from your domain
API
Webhooks
Workflow automation
Multi language notification templates

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (62)

Overall rating

4.1

Counts per rating level

85% of ratings are 5 stars
53
3% of ratings are 4 stars
2
2% of ratings are 3 stars
1
3% of ratings are 2 stars
2
6% of ratings are 1 stars
4

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its ability to keep customers and teams updated on order statuses, significantly reducing customer inquiries. It's especially useful for businesses with complex orders, enhancing management and transparency. Features include Shopify Flow integration, API capabilities, Google Sheets, automatic emails, and customizable order status pages. Merchants also praise its reliable performance and responsive, helpful customer support.

Edited April 20, 2026

This is very disappointing. Is this even a legitimate company? The app is already malfunctioning before we have even started using it, and there is no support available for urgent issues. Imagine how frustrating this would be if we had invested heavily and trained our team to depend on this app. Also, no one reached out to us to resolve the error that occurred over the weekend, despite what your response claims. You were quick to respond to an honest review, yet no actual steps were taken to fix the issue.

AMEKANA

United States

11 days using the app

W3trends replied April 20, 2026

Thank you for the feedback, and we're sorry to hear about the frustration. We take every review seriously, so we want to clarify the timeline for anyone reading this.

When you first reported trouble sending emails on April 14, our support team responded within minutes with a documentation link, and after you requested a closer look, we requested collaborator access and diagnosed the issue the same day: your Host Value was duplicating the domain name, which is a common setup issue with certain email providers. We provided a fix in under 90 minutes from your initial message. Configuring your DNS settings with a 3rd party provider is not something we can configure on our end since we do not have access. The best we can do is provide support and documentation that explains what needs to be done.

When you reached out again on April 17, replied back within 20 minutes and never received a reply from you.

We've checked our support system thoroughly and don't have any record of a ticket or message from you over the weekend of April 18-19. Our last correspondence was on Friday, when we confirmed that a small bug on our end had been resolved.

We're a legitimate company with a real support team, and we're committed to helping every merchant get up and running. We'd genuinely love the chance to make sure everything is working smoothly for you, If you still need assistance please reply to the support thread or reach out directly and we'll walk through the setup with you.