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Low impact to your online store
Set custom statuses to manage orders that go through multiple steps before fulfillment.
Custom Order Status allows you to create unlimited order statuses that can be used to manage orders and notify customers as the orders go through multiple stages before fulfillment. By assigning custom statuses to your orders you can keep track of and prioritize the work that needs to be done before your orders are shipped. Custom Order Status also reduces customer questions by notifying them as the order status changes and providing them multiple ways to look up the order status on their own.
Create unlimited order statuses to match your specific workflow
Notify customers of status change with 100% customizable emails and SMS messages
Embed a custom lookup page for your customers to see the details of their order.
Integrates with your existing Shopify order status page
Allow users to access the app directly without going through Shopify
Pricing5-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Simple app with easy interface. Really proactive and timely support whenever you need one. Well done!
Most of the items in our store are crafted on demand when a customer places an order and go through several crafting and finishing steps before being sent to packaging and shipping. I wanted a way to let our customers know where their order is in our production queue with several custom statuses. I wanted a way to notify my customers via email quickly and easily when their order moves from one status to another. I also wanted the custom status to be shown to the customer in some places where it normally is not shown. Custom Order Status by W3 gives me everything I want, and more. And for the couple of small layout/design wishes that weren't met out of the box, W3 support was able to take care of for me very quickly, ultimately giving me exactly what I wanted. Everything is super customizable, so now I have some work to do to make everything look great. Which is actually kind of fun because the admin tools for this app are great and easy to use. Integration with MailChip was flawless. I know my customers are going to love this! Thank you, W3!
Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.