Hextom: Ultimativer Boost
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I had a disappointing experience using this app. Right from the start, I encountered issues with loading. I reached out to support, and they promised to investigate. They acknowledged that there was indeed a bug in the app. The interface is quite complex, and many tasks require modifying the theme's code. After a few hours of familiarizing myself with it, I created my first promotion, but it was displayed incorrectly in the store. I contacted support again, and I haven't experienced such poor service in a long time. For all my questions, I was just sent links, and when I opened them, they showed errors. I'll continue using the app for the rest of the day, but I think I will delete it and look for an alternative.
Thank you for your feedback, and we sincerely apologize for the issues you experienced, especially the broken links. We were in the process of updating our user guides, and unfortunately, the old links weren't replaced in time.
We've reached out a few times to assist with your setup and address the issues, but we haven't received a reply. When you get a moment, could you please check your inbox or spam folder and get back to us? We're here to help you on the configuration.
Free plan applies to ALL products only.
Hi there,
We appreciate your feedback. We're sorry you missed that the free plan allows you to target specific products manually, with a limit of 100 products per campaign.
We've tried emailing you to explain this, but haven't heard back. Can you please check your inbox and spam folder for our messages.
For any further issues or feedback, please contact us at help@hextom.com. Looking forward to hearing from you soon.
Will be good if the 'browse products' button on the admin page actually works... it literally only lets you choose one item to put your urgent cart message.
Just installed it i will see how it goes
I'm having issues with the app. I set up push notifications for my store and hit refresh on my store as well as pulled up my store on my phone and I still don't see a pop-up.
Not working!! The "Stock Inventory Number" is not displaying in the Product Page. Tell me whats going on. If it is fixed, I can re-star. Tnx
So far so good you need to upgrade to do anything. I will post later to check on if it improves my store or not.
No me ha servido de mucho, pero una cosa que me molesta muchísimo es que no hay forma de cancelar la suscripción, no lo ponen nada fácil y me estoy volviendo loco porque encima no tienen una forma de contactar fácilmente.
I sent my theme file, so a developer would look into an issue with my theme. When I asked for updates I get replies that developer is working on the issue, but I can see the file hasn't even been downloaded yet. So I guess nobody's helping me.
A lot up upgrade requirements after downloading a Free App other than that it appears to be an easy setup