Hextom: Upsell Sales Boost
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I had a disappointing experience using this app. Right from the start, I encountered issues with loading. I reached out to support, and they promised to investigate. They acknowledged that there was indeed a bug in the app. The interface is quite complex, and many tasks require modifying the theme's code. After a few hours of familiarizing myself with it, I created my first promotion, but it was displayed incorrectly in the store. I contacted support again, and I haven't experienced such poor service in a long time. For all my questions, I was just sent links, and when I opened them, they showed errors. I'll continue using the app for the rest of the day, but I think I will delete it and look for an alternative.
Thank you for your feedback, and we sincerely apologize for the issues you experienced, especially the broken links. We were in the process of updating our user guides, and unfortunately, the old links weren't replaced in time.
We've reached out a few times to assist with your setup and address the issues, but we haven't received a reply. When you get a moment, could you please check your inbox or spam folder and get back to us? We're here to help you on the configuration.
havent used yet
Not really what I was looking for. I send a message asking for some help, they never reply to me, dissapointed.
Free plan applies to ALL products only.
Hi there,
We appreciate your feedback. We're sorry you missed that the free plan allows you to target specific products manually, with a limit of 100 products per campaign.
We've tried emailing you to explain this, but haven't heard back. Can you please check your inbox and spam folder for our messages.
For any further issues or feedback, please contact us at help@hextom.com. Looking forward to hearing from you soon.