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Lightning Spee Support provided perfect solution. Truly amazing and absolutely helpful. This app is perfect for big inventory.
Update: Rating adjusted from 1-star to 4-star since developer has made an effort to resolve the issue, provided there is no further disruption.
Original review:
Im really starting to lose patience with these Shopify app developers. This is the second time SObooster has had my site compromised. They updated the app and it turned off my product search just as we were about to launch. Then I upgraded the app and set Shopify to automatically bill for the app and it didnt take for some unknown reason and it gives me a blank screen when I try to upgrade again so there is no way to fix.. And their support which was helpful before I cant get a hold of. Better support hours are needed because now we are losing sales. You need better support hours and also not update production sites when you cant get a hold of the owner, because no site means lost revenue.
And lastly if a subscription runs out, you don't put a message like that on A STORE FRONT THATS IN PRODUCTION. Im really disappointed because this was a really good app. Very questionable decision making.
We are glad that the issue has been resolved and your site looks gorgeous now.
Our automated system sent a notification to your email 2 days before the trial was expired. The support team tried to contact you via live chat on your site to remind you.
Our widget only works on the theme you chose to set up, so you can always publish the original theme without our app. We have implemented a more subtle way to automatically revert to the original theme when the trial is expired.
Such a great app for creating custom filters throughout our online store. It's already helped so much with merchandising and allowing our customers to find what they are looking for. The enhanced search function is priceless too! Also, customer support has been so helpful in helping answer any questions I have throughout the setup process. Such a great app that I'd recommend to any Shopify store!
We used this app for almost a year with no problem at all. With Shopify new update and added filter functionality we decided to let go of the app. Our page speed dropped 10 points the day we deleted. We suspect bad behavior from the app developers since I explicitely mentioned that we are removing the app inorder to improve our store speed. Shopify chat also confirmed that the app may have left residual code. We are yet to confirm this. I'll update the review accordingly.
Sorry to hear that you would use the default filter features. We checked your site and see no code left from our app that can affect your site. The score drop may be that: our app is highly optimized for speed and when you remove it and use the default theme filter, that advantage is gone with our app and your store score is back to slow again.
I love how this plugin integrates my store, the AI filter is pretty impressive and really easy to set all the filters you want. The development team is the best part, they are always helping me through my theme changes and minor issues. Definitely recommended
Amazingly fast and efficient customer service on this great app. It can do a lot and so customer service is essential to start with and they don't let you down. Couldn't be happier
Hi Cyprinus! Thank you so much for taking your time to write us a review.
We're glad you're happy with our services. Thank you so much :)
great service, friendly, courteous and very professional. We experienced an issue they fixed in a few minutes
Great help with the support, however, it took quite some time to get all the needed changes done. App itself is great, easy to set up, I had to try almost all the other apps for filtering until I found this one. Would totally recommend!
Hi Thepapamoda,
We really appreciate you taking your time to write us a review. Thank you for the feedback and positive words. It really helps us learn how we can serve and be of more value to your business. Thank you so much!!!
This app goes above and beyond, and so does their customer support team. The amount of features packages into this app is amazing. I love that I can split up my product variants into "separate products" on the collection page. Unlimited customization abilities. You'll be surprised.
Great app, even better support! Over exceeded expectations and delivery. That's how to do it! Keep up the good work