AI Search & Product Filter |SB , 526 Rezensionen
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This app works very well. They helped me through problems and provides a lot of flexibility when it comes to editing filters.
Thank you so much for your great review! Our goal is 100% customer satisfaction and we are so happy that you enjoyed your experience with our product and service. We will be sharing your feedback amongst our team let them know to keep up the amazing work.
In my opinion, not "compatible with pagefly" at all. I had to wait a day for them to integrate the app to my page, and then I realized that I can't make any changes to my work on the collection appearance (nice little boxes showcasing the products). Even a color change on a font would revert it to the default look. The background also cannot be changed, you probably have to tell them which one you want and they will fix it etc. I lost days trying (mostly waiting) for it to work. It sure "works" with pagefly, but it doesn't really "work" with pagefly if you know that I mean. Also, the 40 dollar plan to make variants appear like products is a bit of a rip-off. If you are not an experienced coder and you are using pagefly, think about it well. It costs more than the simple plan of pagefly just to get basic functions and works like described above.
It's sad to hear your feedback but it helps us improve the service. I want to confirm that it's easy to customize what you want and we can do it for you at no cost. Pagefly has a custom solution to show pages so integrating with them takes one more step. But it's still easy and we can do it. In fact, our dev completed pagefly integration and converted product grid from liquid to make it similar to your original theme and according to your comments at no cost. Please let us know what else you wish to complete.
Also the premium feature is more expensive as it requires more space and computational power of the server. We have sent you an email regarding this please reply to us.
I downloaded the app and it did everything I expected, except is showed a field that we could not share with customers. their Chat was able to resolve this very quickly during Asian business hours. I was happy to not need to stay up late and get USA timed responses
Just wanna say thank you to the support team. They help me with all problems. I recomand you to use this app.
Thank you for your feedback. The image showing the Year Make Model on the app store page is just a showcase of a customer site. To make the app work as a Year Make Model filter, the customers would need to pay for some customization since we have to customize a lot of things. It's normal in any app. It should not be called fake as you said. Sadly we have tried to call you to explain but no responses.
Sehr einfach anwendbar und support hat innerhalb von 5 MInuten meine Fragen beantwortet und sogar per Custom Code meinen Wunsch erfüllt
I'm so happy with this app, because I love when you install, get great support, it looks great, and within a short period its setup and running exactly how you want it.
Great app and great customer service. We've tried several search and filter apps but this is the one. We've installed it on all our shops.
Your app was good, but with the support you provide, it is no more the case! sent an email to Hazel from your team wit hno response! Not even an automatic reply! Also, I feel there is a lack of communication within your team. It is also not a good practice to showcase emails sent to you to the public! Your app and service is far below average. I would like to honestly share my experience with this app. I strongly advise you, as a customer, to install another app! The support is a disaster! I duplicated the theme and installed it, then I had a problem with some weird links in the header. I asked support, but tey are not responsive and pretend it is not coming from the app! Now that I completely deleted it, my store is back to normal. They are not transparent with their clients as they do not show you the number of products per plan. It is really bad that shopify does not support reviews with pictures! I just deinstalled the app! For the first plan (1899 USD/month), you pay for 30000 products, which is too expensive! also, for 18,99 USD you pay for 500 products which is rediculous. Other apps provide more with a cheaper price! My advice: Do not install this app! I spent exactly 7 minutes to write this review, although I have plenty of tasks to finalize. I hope the 7 minutes spent will save time to others businesses.
UPDATE: We do not have any member with Hazel name. We received only one email from you requesting to use color pickers and no mention about links. Plz double check? I guess another app had the issue with your site. It's sad and unfair that we received 1* caused by another app's issues
Hello,
I'm sorry to hear that. I want to make sure that we are on the same page. Here is what we received from your reply from our warmly welcome email:
"Hello Nancy,
Your app is good, but I would like to fix the problems that came from
automatic setup in mobile and desktop view. Please have a look at this:
https://da*****.com/collections/all
I would like to have a color picker instead of checkboxes please.
Thank you in advance for your valuable support."
I did not see you mention about the weird links in your email. And our agent replied to your messages within 1-2 mins. Could you double check? If we had a chance to check your theme, we can fix that at no cost even if we do not cause that.
Our app is more expensive than other apps as it has many advanced features and it's premium. To handle large stores 300k items we need to put them on bare-mental clusters to ensure performance and the cost for that infrastructure and IT staffs to manage that is not cheap. I feel bad to have the 1* just for the price :(
Look forward to hearing from you.
Resolved, good customer support. There was a small CSS issue, the solved it in a few minutes. Thank you!
Onboarding our app shows a form to suggest merchants duplicate theme and install the widget on a copy. This allows you to test all of our advanced features without affecting your live store.
Great App and great support for installation, they were quick to respond and customise to our theme. App looked great on our site. I would have given 5 stars until i got to the price - the app store page was not clear on pricing, just said "based on number of products" but did not say how many. I discovered that although I only had 1000 products because we are on Plus it was US$69 per month. Even with a discount it was too expensive for a new startup shop. I think there should be bit more clarity up front. But as far as the app and support goes it was great while it lasted.