Reseñas (452)
Refinar
-
Por calificación
We were reviewing the app expenses and noticed that we've been charged $89 USD per month, even though the most expensive plan listed on the Shopify store is $69.99! We don't understand why we've been overcharged, especially considering we have a website with only a few items. We find it very unfair that apps take advantage in this way.
Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the billing and for any shortcomings in the support you received. It’s possible our staff misunderstood your question and didn’t provide the assistance you needed, and we deeply regret any frustration this may have caused.
Our app's pricing is based on the number of published products and the languages the store uses for product translation. Additionally, premium features such as displaying variants as separate products can also incur extra costs.
As the app is no longer installed on your store, we're unable to verify the exact combination of features that may have led to the additional charges beyond the basic plan. We truly regret any inconvenience this may have caused.
if you take decision to uninstall this app it will affect your theme coding badly and make your pages reload itself
We apologize for any inconvenience you’ve experienced. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling the app, as once the app is removed, it no longer has access to your store and cannot clean up any remaining code.
If the "Theme Revert" feature isn’t used before uninstalling, your store will default back to the original collection and search template. We also provide live chat and email support for any assistance you may need, with our team typically responding very promptly.
After checking your live theme, we did not find any code related to our app. Please let us know if there’s anything more we can do to assist you.
It is an virus. If you delete the app. It slows down your store loading. Yours products will not load.
Thank you for your feedback. We're sorry to hear about your experience. Our app has a "Theme Revert" feature to automatically remove all app-related codes from your theme. It's important to use this feature before uninstalling the app because once the app is deleted, it can no longer access your store to clean up the code.
If the "Theme Revert" is not used prior to uninstallation, the store will use the original collection and search template. We also offer live chat and email support for any assistance you might need and typically respond almost immediately. Unfortunately, we couldn't find any record of an email or support request from your store regarding this issue.
Please reach out to our support team via email, and we’ll be more than happy to help resolve this for you.
Not only did this app not do what I want, following the removal steps doesn't work either. This horrible app is a complete waste of time.
Thank you for your feedback. We're sorry to hear about your experience. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s crucial to use this feature before uninstalling the app because once the app is deleted, it loses access to your store, preventing it from cleaning up the code.
If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately.
Please let us know how we can further assist you.
Unglaublich. Die App hält keinen Traffic aus, und die Produkte werden dadurch nicht geladen! Mehrere Millionen durch diese App verloren! Diese App sollte verboten werden!
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced. After a thorough investigation, we discovered that the problem was not caused by our app. Instead, it was due to a theme code deployment that affected only the live theme. This deployment inadvertently modified our app's JavaScript, leading to the issues you encountered.
Our development team worked diligently to resolve the problem as quickly as possible. We want to assure you that our app is designed to handle a large number of requests per day without any issues.
For future deployments, we recommend excluding all our app files when you are using theme kits tools for code deployment. We understand the frustration this situation caused and appreciate your feedback.
Thank you for your understanding and patience.
worst app experience
just ruined my whole theme settings after uninstalling it
We apologize for any inconvenience you’ve experienced. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling the app, as once the app is removed, it no longer has access to your store and cannot clean up any remaining code.
If the "Theme Revert" feature isn’t used before uninstalling, your store will default back to the original collection and search template. We also provide live chat and email support for any assistance you may need, with our team typically responding very promptly.
After checking your live theme, we did not find any code related to our app. Please let us know if there’s anything more we can do to assist you.
Deleted this app and it still bugs on my site!
We apologize for any inconvenience you've experienced. Our app includes a "Theme Revert" feature specifically designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling, as once the app is deleted, it no longer has access to your store and cannot clean up any remaining code.
If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately. Please let us know if there’s anything further we can do to assist you.
UPDATED 10/23:
this app is so great in concept. the issue is that their server keeps crashing, leaving our site inaccessible for indeterminate periods of time. we only know when we look at our site and the collections won't load. their support says that they are monitoring, but i have never once been alerted to an outage. really a disappointment.
ORIGINAL:
this app has SO many benefits. want to show all your variants as individual products? they've got it. want to merchandise your site so that it looks super great? no problem. need something custom? the customer service team can probably figure it out. i have yet to find an app that has this level of functionality -- totally changed our website!
Thank you for taking the time to leave us such a nice review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
[10/16]
The app was great but the problem with the way shopify apps work, when they stop they break everything. This app has been down multiple times in the last few months and when it goes down, no one can use the site. Causing us to miss out in untold revenue.
[old review]
Been using this app for a few years now. The support team is very responsive and always resolves problems quickly. Highly recommended.
App constantly doesn't work messing up sales. Our collections have now been messed up for 18 hours without us realizing causing us a loss in sales. I've made many complaints to them over the years we have been using this on our several stores and it's still an issue years later.