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Resolved, good customer support. There was a small CSS issue, the solved it in a few minutes. Thank you!
Onboarding our app shows a form to suggest merchants duplicate theme and install the widget on a copy. This allows you to test all of our advanced features without affecting your live store.
Great App and great support for installation, they were quick to respond and customise to our theme. App looked great on our site. I would have given 5 stars until i got to the price - the app store page was not clear on pricing, just said "based on number of products" but did not say how many. I discovered that although I only had 1000 products because we are on Plus it was US$69 per month. Even with a discount it was too expensive for a new startup shop. I think there should be bit more clarity up front. But as far as the app and support goes it was great while it lasted.
Really impressed with the app! I never even knew Search bars would have analytics! The level of control you have with the app in regards to design and the information you receive is impressive and with a super small price tag compared to other apps that offer far less! Great product, super easy to sue interface with step-by-step instructions—Highly recommend!
After installing this app, my collection pages are incredibly slow. After uninstalling the application to fix the issue, their filters remain, which is slowing down my website.
Thank you for your feedback. I can confirm that the response time from the server to our test location in the US is pretty fast. We can move your store data to our EU DC so you can connect to it faster. Our app has the theme revert function. In case you dont know, we have sent the theme request to your email so our dev can help you quickly.
Messed up my whole website. photos don't show up. what a mess. I uninstalled and it won't go away now.
Thank you for your feedback. Your theme is the legacy Simple theme v3.0. We found the issue and can help you fix it quickly. Please accept our theme request so our dev can help you handle the issue.
I was looking forward to using this app on the website - until it wouldn't load any of my pages once it was installed. Even after uninstalling the app my theme was broken.
The issue was caused by breaking changes that Shopify had just released around 1-2h ago. As soon as we discovered the problem, we quickly fixed it. Unfortunately, you were installing the app right after these breaking changes were made. It would be great if you could give us another try.
Thank you so much for the 5-star rating. We strive for excellence in providing the best product and service, and your feedback reassures us that we're on the right track.
We're truly sorry to hear that your reason for uninstalling the app is not satisfying with the support. We aim to provide top notch assistance and it seems we fell short this time. Could you please contact us at support@sobooster.com with more details about your concerns? Your feedback is invaluable in helping us improve. Thank you for bringing this to our attention, and we hope to hear from you soon.