AI Search & Product Filter |SB , 522 則評價

Always impressed with how fast and helpful customer service is, highly recommend!!

The app works great and has a lot of nice features such as merchandising rules, collection banners, etc.

The best part of the app though is the support, they are always very quick to respond and have been able to solve every issue I come across quickly and also explain how to do fixes / changes myself if needed.

We've been using this app for a couple of years and it has performed relatively great for us but lately their service (servers) keep on dropping - the current outage is more than 48 hours - which means that none of our collection pages are coming up and since all of our collection pages are setup using this app, our site is essentially down whenever their server goes down. That, to me, is a problem especially during a holiday sales season. Not being able to count of quick resolution of issues and not having a backup (their app code should be able to revert if it can't connect to their servers) is a problem considering the marketing activities and expenditure that we put in place weeks in advance. Additionally, their systems do not send emails or alerts when their system is down so the only way to know about these issues is to constantly check the status of your site (and specifically the collection pages) or via customers sending us messages that the site isn't showing any products (what happened this past labor day weekend).

I really like the app and its capabilities but they have to do more work around stability of their servers and proactive alerting to their customers when their systems go down.

I am going to give you my honest revieuw and tell you in what situation i would reccomend using their service.

To start off the service is a 10/10, the staff go OUT of their way to help you with whatever issiue you got and they are passient and kind, (ass english IS NOT my main) i really appreciate the patient.

And their service has a price tag ofcourse and not a small one either, BUT if youre store has over 10k product its so hard to have a good filter systum and thats simply to inportant to leave out, because once you have so many product you dont want to make it a hard time for your customers to buy something on your store!

But id day if you procces less then 1k products you may be better of doing it all manually, in the end of the day time is money and to do 12k products mannually cost me too much time, but to procces 1k products mannually it will cost more for their service then it would cost time.

That is my honest revieuw on their service, i hope somebody can get all the info they need about this app and have a great e-commerce journey.

Kind regards,
Leonardo

Very good app with very fast and good support. All my problems were solved quickly and the app was the only one that could meet our requirements.

Incredible support and very clean app. Tried a bunch of filtering apps and this one had the most user friendly interface with great support. Highly recommend.

I signed up for the trial with this app and thought it was great. Once it was about to end, I realized that other apps allow the same number of products in a collection to be filtered for the same price or cheaper, so I canceled the trial and went to another app. Customer service understood and very quickly helped me fully uninstall.

I can confidently tell you: I have not found another app nearly as good as this, (which is why I'm back!) with every single one of the other apps managing somehow to destroy my theme in one way or another by altering key features in the theme, and customer service taking too long.

This app is simple to use yet detailed and has many features. It does not slow your store down and has a great-looking filter. The customer service is great. Yes, it's more expensive than other apps. And yes, it's better than other apps. If you're looking for an excellent collection filter app, this is the one. I highly recommend it.

We are very happy with the app. The support team is always super fast in fixing issues and we were also able to add some custom features like collection banners with their help.

The best part of the app is the support, Nancy always responds and resolves every issue I come across quickly, and guild me to do fixes myself as well, much appreciated!
If you don't find the feature on dashboard, ask and the support team will help you to figure that out.

I've had a really positive experience with the SB app. The functionality is spot-on and has genuinely improved my store. What sets them apart, though, is their responsive support. They were quick to help and even made some custom tweaks to fit my theme. Highly recommended for those seeking both efficiency and supportive service.