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Your app was good, but with the support you provide, it is no more the case! sent an email to Hazel from your team wit hno response! Not even an automatic reply! Also, I feel there is a lack of communication within your team. It is also not a good practice to showcase emails sent to you to the public! Your app and service is far below average. I would like to honestly share my experience with this app. I strongly advise you, as a customer, to install another app! The support is a disaster! I duplicated the theme and installed it, then I had a problem with some weird links in the header. I asked support, but tey are not responsive and pretend it is not coming from the app! Now that I completely deleted it, my store is back to normal. They are not transparent with their clients as they do not show you the number of products per plan. It is really bad that shopify does not support reviews with pictures! I just deinstalled the app! For the first plan (1899 USD/month), you pay for 30000 products, which is too expensive! also, for 18,99 USD you pay for 500 products which is rediculous. Other apps provide more with a cheaper price! My advice: Do not install this app! I spent exactly 7 minutes to write this review, although I have plenty of tasks to finalize. I hope the 7 minutes spent will save time to others businesses.
UPDATE: We do not have any member with Hazel name. We received only one email from you requesting to use color pickers and no mention about links. Plz double check? I guess another app had the issue with your site. It's sad and unfair that we received 1* caused by another app's issues
Hello,
I'm sorry to hear that. I want to make sure that we are on the same page. Here is what we received from your reply from our warmly welcome email:
"Hello Nancy,
Your app is good, but I would like to fix the problems that came from
automatic setup in mobile and desktop view. Please have a look at this:
https://da*****.com/collections/all
I would like to have a color picker instead of checkboxes please.
Thank you in advance for your valuable support."
I did not see you mention about the weird links in your email. And our agent replied to your messages within 1-2 mins. Could you double check? If we had a chance to check your theme, we can fix that at no cost even if we do not cause that.
Our app is more expensive than other apps as it has many advanced features and it's premium. To handle large stores 300k items we need to put them on bare-mental clusters to ensure performance and the cost for that infrastructure and IT staffs to manage that is not cheap. I feel bad to have the 1* just for the price :(
Look forward to hearing from you.
I have been working on my Shopify site for several years now and every app I download, I have a difficult time getting the support I need or any support at all. I have to say that the developers of this app have changed all that! I had a question and not only did they help me right away but they even worked with me to change things a bit to get what I wanted. I was absolutely amazed! I am so very grateful that I have discovered this app and the wonderful support that comes with it. And the app is also very easy to use and intuitive and I'm not smart about this at all. I'm a maker and designer, and so computer skills are not my strong suit so apps like this with staff like this make my time on the computer pleasant and bearable! Thank you so very much for going above and beyond. Your app is going to really help my customers get to the products they want quickly and create better conversion! Thank you for being awesome! I will be sure to check out other things you make :)
Great App and great support for installation, they were quick to respond and customise to our theme. App looked great on our site. I would have given 5 stars until i got to the price - the app store page was not clear on pricing, just said "based on number of products" but did not say how many. I discovered that although I only had 1000 products because we are on Plus it was US$69 per month. Even with a discount it was too expensive for a new startup shop. I think there should be bit more clarity up front. But as far as the app and support goes it was great while it lasted.
This filter is absolutely amazing. I now use it for 3 of my stores. Plus the customer service is second to none. I'm a little tech challenged and they are so patient. They held my hand through the entire set up. Three times!!! I highly recommend this app.
The integration of this app was very intuitive, and easy. Clean, minimalistic yet packed with useful features. Very responsive, and helpful support team that made the process even easier which is awesome.
Super fast response and always help with exactly what I need. The perfect solution to my theme!
This app works very well. They helped me through problems and provides a lot of flexibility when it comes to editing filters.
Thank you so much for your great review! Our goal is 100% customer satisfaction and we are so happy that you enjoyed your experience with our product and service. We will be sharing your feedback amongst our team let them know to keep up the amazing work.
Very good app with very fast and good support. All my problems were solved quickly and the app was the only one that could meet our requirements.
Thank you for your positive review. We're delighted to hear that our app has been a great fit for your needs and that our support team was able to assist you promptly.
I downloaded the app and it did everything I expected, except is showed a field that we could not share with customers. their Chat was able to resolve this very quickly during Asian business hours. I was happy to not need to stay up late and get USA timed responses
Just wanna say thank you to the support team. They help me with all problems. I recomand you to use this app.
Thank you for your feedback. The image showing the Year Make Model on the app store page is just a showcase of a customer site. To make the app work as a Year Make Model filter, the customers would need to pay for some customization since we have to customize a lot of things. It's normal in any app. It should not be called fake as you said. Sadly we have tried to call you to explain but no responses.