Reviews (1,698)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add trust badges to product pages, enhancing site professionalism and customer trust, which may increase conversion rates. It's free and features an easy installation process with a wide range of customizable payment icons and trust badges, supporting multiple languages. Merchants appreciate the reliable performance across various themes and devices, and the customer support team, particularly Maria and Itai, is praised for their quick and efficient help with UI customization and theme code edits.

Edited August 5, 2019

Amazing support! I had an issue because of my custom theme, and I got a prompt response and just the help I needed. Lynda even sent me a step by step video guide! Thanks for helping me set up the app in my custom theme. Kudos! < 2

Sabegn
Ethiopia
About 4 hours using the app
Conversion Bear replied August 5, 2019

Thanks for the kind feedback!
Lynda.

December 22, 2019

muito bom. Recomendo!!..............................................................................

Tour Kids
Brazil
4 days using the app
Conversion Bear replied December 23, 2019

Olá 👋
Thank you for the 4 stars review!
Wondering what can we do to make your experience a 5 star one?

Sometimes, things just don't go as expected but I think I deserve a chance to help you fix the issue you had and provide you with great service and make sure you are happy with it.

As you're an entrepreneur yourself, I hope this resonates.

Best,
Lynda.

Edited February 4, 2020

I had an older trust badge app on my site, but when I tried to align it left, right and centre, it wouldn't move. I looked for another app and tried this one. I ended up with 2 badges, and couldn't remove the one I didn't want, not realizing that it was an old one. Lynda helped me with this even though the problem wasn't a Conversion Bear issue. She was very nice and I recommend this app and the customer service both. Thanks Lynda!

By the Sea Soap Shoppe
Canada
About 2 hours using the app
Conversion Bear replied February 4, 2020

Happy to help! thank you for the great review. Lynda.

June 18, 2023

Can't reach anyone, I wish I could add the paypay icon, but there has been no reply, I tried to adjust the position, still no one replied

NONNICO
Japan
3 days using the app
Conversion Bear replied June 23, 2023

Thank you for the feedback. Inside of the app we have a chat that you can use to connect with our team. We apologize about the delay during your initial outreach, but please try to connect with us once more via chat and we will be happy to help.

February 26, 2021

The app is great and super user friendly. Customer service provided by Itai was amazing and efficient when I needed some help. 10/10 would recommend all their apps!

Body Language Group
Singapore
About 2 hours using the app
April 21, 2020

Great product and company! Had trouble getting it to work. The team got it up for me in seconds! Highly recommended!

Morrow Audio
United States
About 2 hours using the app
January 16, 2020

amazing!!!
its better than any badge app, and its too easy to install the badge in your story, thank you guys

kitchenyy
Palestinian Territories
About 2 hours using the app
Conversion Bear replied January 16, 2020

Thank you for the amazing review 🤝 Lynda.

January 25, 2020

Excellant app and Lynda was very helpfull in setting this up for me, would not hesitate to use again , very happy.

BlindTidy
United Kingdom
About 2 hours using the app
Conversion Bear replied January 25, 2020

Thank you so much! highly appreciated. Lynda.

February 12, 2020

App works well and they have the best customer support service ever.
I contacted them to help me fix an issue and less than one hour later it was already solved and running perfectly on my website!
Go for it!

Barbell Regiment
Belgium
About 2 hours using the app
Conversion Bear replied February 12, 2020

Thank you for the awesome review 😎 Lynda.

May 28, 2022

I tried to put the badge icons in the cart drawer, without success. Therefore I contacted the support and nobody after 1 week came back to me. really disappointed

Gilaine
Italy
2 days using the app
Conversion Bear replied May 28, 2022

Hi there,
we appreciate your feedback.

~~~~~~~~~ UPDATE ~~~~~~~~~

I found your support communication. It was on the 26th of May (two days ago) with the response time being one hour. Our agent communicated the same message as below. As the messages are marked as "read", I believe you were able to receive the information you requested.

~~~~~~~~~~~~~~~~~~~~~~~~~~~

I apologize, our support lead time time is up to 24h and we were not able to find unattended emails or tickets - please check your spam folder for an incoming message.

As per badges placement - I'm afraid the badges can not be placed inside Ajax or side carts at the moment (unless you're using Themes 2.0).

We will be happy to follow up and provide you with our standard five star service in case you need further assistance.

Kind regards,
Jonathan.