Ultimate Trust Badges

Hi there,
we appreciate your feedback.

~~~~~~~~~ UPDATE ~~~~~~~~~

I found your support communication. It was on the 26th of May (two days ago) with the response time being one hour. and our agent communicated the same message as below. As the messages are marked as "read", I believe you were able to receive the information you requested.

~~~~~~~~~~~~~~~~~~~~~~~~~~~

I apologize, our support lead time time is up to 24h and we were not able to find unattended emails or tickets - please check your spam folder for an incoming message.

As per badges placement - I'm afraid the badges can not be placed inside Ajax or side carts at the moment (unless you're using Themes 2.0).

We will be happy to follow up and provide you with our standard five star service in case you need further assistance.

Kind regards,
Jonathan.

Thanks for sharing your concern.
That might happen on non-standard themes with multiple product forms.

Here's why:

- The app does not require any theme code or manual installation and it's added by one click.
- That's technically possible only if we automatically detect a product form, and add the badges right below.
- In your theme, there are multiple product forms (for example, inside the collection page).
- As such, the app will automatically place itself below the first form it finds.
** side note: the app will only show ONCE per page. In your collection page, there are around 20 product forms, the app will show on the single top left product only.

The good news are - it's a very simple fix.

You can switch from automated placement to a manual one.
Here's a video and text guide:
https://conversionbear.freshdesk.com/support/solutions/articles/48000373902-setup-how-to-add-trust-badges-to-your-store

That usually takes a couple of minutes to setup.

We will be happy to handle that for you, as we helped thousands of other merchants before. Our team has sent over a collaboration request to your admin email.

Final note:
We take pride in our no-code approach.
Automated placement usually works best for most themes, and most of our customers. In the case of custom themes, we're always available to install the app for you through chat, email (support@conversionbear.com) and ticket support.

I think that 963 five star reviews will vouch for our support work.

Sometimes, things just don't go as expected but I think our team deserves a chance to help you fix the issue you had and provide you with great service and make sure you are happy with it and with the app.

As you're an entrepreneur yourself, I hope this resonates.

Warm regards,
Jonathan.
CEO @ Conversion Bear

Hi there,
thanks for sharing your concern with our team.

I checked your product page.

The badges you have inside are not coming from our app, it's a static image.

Although our app is installed, it's not showing in your store as you're using a highly custom theme.

In that case, a manual install is required.

We have very elaborate guides you can use:
https://conversionbear.freshdesk.com/support/solutions/articles/48000373902-setup-how-to-add-trust-badges-to-your-store

If you want our help, we can also set this up for you.

We tried reaching out to you via email, but your address is invalid (your contact email in the storefront is invalid as well).

We'll be happy to help you set this up right away.

You can email our team directly: support@conversionbear.com

Warm regards,
Lynda.