Reseñas (29)
Refinar
-
Por calificación
App didn't work, tried everything. Seemed like it would of been a really cool app, but did not properly work. Too bad.
Hi, did you try reaching our support? I would like to know what you tried to achieve, and what didn't work. We'll fix issues if they are issues. Let us know, I've search through all our tickets and emails by didn't see anything coming from your store.
Used this app for a number of months now and never been very pleased with it. The main issue is that the pop up is soooo slow to load so customer's have already moved on before it comes up.
Also there's lots of issues with it not working if you try to include it in-theme. Particularly at checkout it didn't work at all
And the analytics don't track well. It regularly counts purchases where none have occurred and there's no real analytics dashboard so you can't go in and scrutinise how well it's doing
This app was great because it allowed to bundle products and have the offer pop up on the products I specified AND in the cart. It converted fairly well. Then it just stopped working. I contacted support and didn't hear back. So when it worked, it was great.
steer clear. app suddenly destroy the appearance of my landing page making it impossible for customers to browse properly.
setting up of upsell is also cumbersome. you can get better ones for the same price you paid. have removed it after using for ~1mth.
Far too slow on the product search - they do tell me they are working on that. I will try again later as it looked very promising.
UPDATE
They improved the product search a lot the day after I posted what's above. Pretty impressed by the attentiveness. Great app!
Just Awful for an expensive app they have the worst customer support that is how they incur billing people! DO NOT DOWNLOAD
Hi, I'm sorry about your bad experience with our app. I remember answering your question via email, let me know if you got the reply and/or if it was clear enough. About the monthly charged, we processed the refund with the help of Shopify.
The app is very helpful and useful, allowd us exactly the features we've been looking for. The ability to use add to cart click as a trigger for additional upsells is very nice. Also the support was very very friendly and helpul.
Hi there collectie.co.il team!
Thank you for the wonderful and detailed review! I'm glad that RG was able to help you out.
If you have any questions or need anything else, you know where to reach us!
Paid for custom install to ensure it achieved what we were looking for. Paid the fee - developer despite repeated promises and emails never installed and never refunded the fee we paid.
Hi, really sorry about that. The email we have for your store in Shopify is your support email I think, I tried contacting you a few times and got an automatic reply saying the typical "Your ticket has been created...". In my last email, I explained how to get a refund. Let me know if you got this message.
Amazing app and amazing customer service. Only one that worked for us and the team helped us customise. Definitely recommend.
We just downloaded this app after seeing how it worked on another companies website. We love it. I can't wait to see how it affects our sales. I had issues with the initial set up but Derek with customer service helped me solve it in day and explained to me what could be interfering and now it works great.