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Outstanding Customer Service - quick and extremely helpful with assistance in installing the app to our shopify theme. Solved an important need for us with the ability to sort and show categories and subcategories in a sidebar list! Thank you and would highly recommend!!!
This app is a life saver because it solves one of the downsides to shopify which is the lack of subcategories. Not only that but it displays a great navigation system based on the category my customers are using and it shows breadcrumbs at the top and better still the developer customized it to my site in a matter of minutes within 24 hours. THANK YOU!!!!
I `m hesitate to set up my website. But I need this apps
It is very simple and easy. It`s not difficult.
Now, I will try to use this app. Thanks
We've been looking for a solution to manage categories and subcategories for a long time and this app has surpassed our expectations. On top of that the SEO metadata is an invaluable bonus. The support provided has been superb and we're beyond pleased with the results. Many thanks for providing this solution and for the first-rate customer care. Highly recommended!
I downloaded this app to try it, and now, a month later, I am charged $10 for something I'm not using or ever will use.
As you know, the first thing I did when I heard about your experience yesterday was refund your $10.
As you haven't removed your review, please let me explain why your review is so unfair.
I didn't charge you anything directly. You signed up to a billing agreement with Shopify when you installed my app. You committed, to them, to pay monthly for the app if you choose to keep using it beyond the 10-day free trial period. This billing agreement can be terminated at any time by simply uninstalling the app, at which point Shopify only charge you for whatever you've used, to the nearest whole month, one month at a time.
To cancel this agreement and not be charged anything, all you had to do was uninstall the app any time in the first 10 days. You didn't do that.
I checked with Shopify to see if they'd made a mistake. I don't think they did. You installed the app on 1st February. You uninstalled the app on 19th February. 19 days is longer than the 10 day trial period, so you were charged. You could have contacted Shopify if you thought the charge was made in error. You didn't do that.
I appreciate storeowners are stretched and it's easy to forget to uninstall when you get busy with other things. My policy has always been to refund the first month's subscription fee if a storeowner goes a few days over the 10-day trial and contacts me so I can refund any charge. You didn't do that.
I've spent 7 years building my app and I go out of my way to provide a high-quality service to my customers. My ability to continue to provide that service to storeowners is wholly based on that reputation and therefore the reviews I receive. You've given me an immensely damaging 1-star review, based on a Shopify billing policy over which I have no control or influence. The only thing I could have done is refund your $10, which I would have done gladly had you contacted me. Indeed, I did refund your $10 yesterday as soon as I heard about your experience.
Does exactly what it says on the tin. But more than this; the support (from Alex, the developer) has been timely, professional, considerate and quite the opposite of self-serving. It is sadly too rare to find app developers who are so conscientious and truly put their clients' needs over their own.
The app works well and the support is second to none.
Well done - and thank you to Zoom Buzz. The Shopify app store needs more dev like you guys.
Apps Does not work. I follwed directions to a t and never did what it claims to do. there is no support or help. just and email with an auto return stating to go watch the videos.
Thanks for getting in touch. I understand the points you've raised in this review. I hope I might be able to explain what's happened and that you might then agree your criticisms are unjustified.
> I follwed [sic] directions to a t and never did what it claims to do.
I think you must be confused about what the app does and I'm sorry for any part I have in that confusion. I provide a demo site and multiple videos that show the apps features. The embed install video shows how to use the Shopify Theme Editor to install the app and highlights exactly what the app is doing. If there are other features you'd like the app to perform, I would have happily talked to you to understand if they were possible.
> there is no support or help.
I feel I have provided exceptional support and help throughout.
You emailed support at 18:11 GMT+1 on Dec 26, 2023. Even though it's the holidays, and I had been supporting my customers on that day, your email arrived after I had stopped work. I picked it up the following morning and replied to you at 09:51 on 27 Dec 2023.
There is a button in the app labelled 'Help' and the auto-return email also has a link to the Help page. I'm sorry you didn't see either of these.
> just and [sic] email with an auto return stating to go watch the videos
The auto-return email asked you for essential information that I need to offer support, like the name and URL of your store. You had not included even your store name in your original email.
You didn't reply to that auto-return email with the information I needed, so I politely re-requested it in a personal email to you on 27/12/2023. I also searched in Shopify and Googled to see if I could find your store name, just to try to be quick in responding to you. Sadly I couldn't find it, but I explained all this in my response to you.
You then provided your store name and URL at Dec 27, 2023, 13:06 GMT+1. You also clarified what you wanted my app to do. This was my first opportunity to actually help.
> i just want to add extra nesting menus
At this point I understood why you consider my app doesn't work. My app doesn't do anything to the menus (header navigation). My app uses the Shopify navigation system to learn (from you) how you want your categories set up. It does not change or in any way alter the Shopify navigation system. It does not change the way your theme displays those menus. I emphasised all this in an email response to you just a few hours later at 08:52 on 28 Dec 2023.
I do not claim, on the app page or in any of the support or Help materials, that my app alters your header menus. I'm sorry you were disappointed that my app doesn't do this, but I hope you appreciate that I've never pretended that my app does. I offer a completely-free 10-day trial so that customers can even experiment with the app prior to paying anything for it, precisely so that my app is never missold.
I hope this explains the efforts I've gone to in order to provide outstanding support for what, before your review, was a 5-star app. I'm sorry my app wasn't right for you and I wish you the best of luck with your store.
Great App! Does a great job with breadcrumbs and categories icons! The support is awesome! Alex always helps with whatever you need!
I needed to present my categories in a very specific way, which was not possible with the theme that I am using. Between what I was expecting from this app and what I could do was an amazing and pleasant surprise. The categories can be placed in different ways, also the possibility of having breadcrumbs that really work without creating new scripts is an amazing feature. For the support I couldn't be happier, Alex is very clear and precise when helping, the first automatic message, in a professional way, explains his availability for answering in person and he offers reliable solutions when answering our questions. The major point is the integration of this app with 2.0 themes. I love this app, it surpasses every expectation, very professional support and hope Alex will keep his amazing work.
Brilliant app - solves a problem that Shopify should sort out, especially the breadcrumbs. Not the easiest to install unless you know the Shopify code, but the support is superb. Highly recommend. See it in action here:
https://halcyonblue.com/
The support was great. Be sure to check your spam box if you reach out for help. Thank you Alex you went above and beyond.
I have attempted to contact you, prior to your review by email three times and through your store. I suspect your SPAM filter has blocked these attempts.
In an effort to provide the same excellent support my other customers have received, I also searched for your business online, messaged you on Facebook and called your US phone number (from the UK) 3 times. I'm now all out of options, but I hope that I can get hold of you because, as I've emphasised all the way through this process, I am really keen to help.
Also I can confirm you have not been charged anything this far. I offer a free trial for 10-days from when you installed the app (5/12). Best of luck with your store.
Great Futures, Really Use Full, Great Customer Service
Perfect, the breadcrumbs allow us to show a structure for users and search engines on an otherwise flat architecture! The sub cat icons are great for our category pages and work well for mobile. The only downside is that we've styled our category icons and the CSS gets reset if we refresh the menu structure, so if you could add some custom styling options that would be perfect!
Fantastic app! Yes you'll need to have some basic skills to customize it but the core of the program is absolutely solid. Adam has been such a big help with the whole process. Can't speak highly enough. Thank you so much.
Outstanding application. Integration was fast and simple. I have a very large number of SKU's across multiple departments and sub-departments. This application allows my customers to navigate and find my products quickly and with ease. I highly recommend this application. Customer support has been nothing but superior. Alex has always quickly responded with sound advise and when I get stuck he very quickly resolves the issues. If I could give these guys 6 stars I would!
An excellent app and I highly recommend. If you want flawless left hand navigation then you will not be disappointed with this app. It is clean, very responsive and works exactly as you would want it. I also appreciate the added breadcrumbs feature as well as the quick response customer attention. I write CSS / HTML so I understand what goes into great navigation and I have no problem giving this app 5 stars.
Very useful app that makes people searching through your categories much easier!!! Customer service (Alex) was phenomenal in helping me place the code and fixing a few bugs that we had within our categories.
Excellent App & Excellent Service. Customer service could not be faulted, both efficient and friendly. A++++++++++++++
Amazing support! Alex responded right away. This category system is exactly what I needed.
Fantastic app, one of the most useful ones on here. Thank you for your support Alex even though the error was on my end.
Great support! I had a bit of trouble learning it at first but was walked through it by their excellent support.
This is a fantastic app!
We have a very large site with tons of categories, this app solved our navigation problems and adds ease of use of our web site to our customers.
I am new to Shopify, and not well versed in editing code, when I had difficulty Alex from Lightenna logged in and finished the install right away.
More then expected service delivered from Lightenna - Highly recomended
If you want to see it in action (site still under development)
https://supplies.homebrew4less.com/
APP really helps! Needed to add sub-sub categories and this did the trick. Really fast and friendly support as well!
Cool working App!!! Also you get really cool support on this APP. So I'm really happy using Uncomplicated Categories
This app solved all our problems and makes Shopify SO much more powerful & visually appealing. The most amazing thing about it was that it did not quite work for us right away but Alex, the developer, worked hand in hand with us to tweak it & make it so much more powerful & versatile. He was extremely responsive & helpful. Can't say enough positive things about the experience. Wonderful app.
Extremely talented company and committed to all of its customers. Makes Shopify category management a reality in the otherwise messy world of collections. Props!
I have tried several different menu apps both free and paid, and Uncomplicated Categories is by far the best. Easy to install and the tutorial videos are great. I'm using a third party theme and Alex went out of his way to help me with some integration issues. One email, quickly answered and problem quickly solved. Well done and thanks again!
Trey
I am using this for my store charmedcostumes.com. This is the most economical, neat and easy way of adding multi level categories.When / if you can't figure out how to add this, they are very helpful and fast, too.
I highly recommend it.