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Really simple app and was totally a lifesaver. We had some questions and Alex was really understanding and an amazing help
The support was great. Be sure to check your spam box if you reach out for help. Thank you Alex you went above and beyond.
I have attempted to contact you, prior to your review by email three times and through your store. I suspect your SPAM filter has blocked these attempts.
In an effort to provide the same excellent support my other customers have received, I also searched for your business online, messaged you on Facebook and called your US phone number (from the UK) 3 times. I'm now all out of options, but I hope that I can get hold of you because, as I've emphasised all the way through this process, I am really keen to help.
Also I can confirm you have not been charged anything this far. I offer a free trial for 10-days from when you installed the app (5/12). Best of luck with your store.
This app does what our company needed to do--that is, to show the categories, subcategories, and sub-subcategories that Shopify does not come with. The app creator Alex has helped us numerous times setting it up. He's been very prompt at responding to our questions. Definitely worth it! Thanks, Alex!
Great app. Alex is fast with his responses, and takes the time to visit your site and see how everything is working. We ended up solving the problem I was having together using some unique workarounds. Alex did all of this while I was still on the trial period and not even paying yet. I look forward to continuing to use this app, and hopefully other apps that Alex and this developer come up with in the future.
Great support! I had a bit of trouble learning it at first but was walked through it by their excellent support.
I was so frustrated trying to get my sidebar navigation more functional and the breadcrumbs to show more parent and sub collections within my third party theme. Categories Uncomplicated helped me stop pulling my hair out! I searched long and hard before I found this gem.
Alex has created a really powerful tool and helpful videos to customize.
We've been looking for a solution to manage categories and subcategories for a long time and this app has surpassed our expectations. On top of that the SEO metadata is an invaluable bonus. The support provided has been superb and we're beyond pleased with the results. Many thanks for providing this solution and for the first-rate customer care. Highly recommended!
Apps Does not work. I follwed directions to a t and never did what it claims to do. there is no support or help. just and email with an auto return stating to go watch the videos.
Thanks for getting in touch. I understand the points you've raised in this review. I hope I might be able to explain what's happened and that you might then agree your criticisms are unjustified.
> I follwed [sic] directions to a t and never did what it claims to do.
I think you must be confused about what the app does and I'm sorry for any part I have in that confusion. I provide a demo site and multiple videos that show the apps features. The embed install video shows how to use the Shopify Theme Editor to install the app and highlights exactly what the app is doing. If there are other features you'd like the app to perform, I would have happily talked to you to understand if they were possible.
> there is no support or help.
I feel I have provided exceptional support and help throughout.
You emailed support at 18:11 GMT+1 on Dec 26, 2023. Even though it's the holidays, and I had been supporting my customers on that day, your email arrived after I had stopped work. I picked it up the following morning and replied to you at 09:51 on 27 Dec 2023.
There is a button in the app labelled 'Help' and the auto-return email also has a link to the Help page. I'm sorry you didn't see either of these.
> just and [sic] email with an auto return stating to go watch the videos
The auto-return email asked you for essential information that I need to offer support, like the name and URL of your store. You had not included even your store name in your original email.
You didn't reply to that auto-return email with the information I needed, so I politely re-requested it in a personal email to you on 27/12/2023. I also searched in Shopify and Googled to see if I could find your store name, just to try to be quick in responding to you. Sadly I couldn't find it, but I explained all this in my response to you.
You then provided your store name and URL at Dec 27, 2023, 13:06 GMT+1. You also clarified what you wanted my app to do. This was my first opportunity to actually help.
> i just want to add extra nesting menus
At this point I understood why you consider my app doesn't work. My app doesn't do anything to the menus (header navigation). My app uses the Shopify navigation system to learn (from you) how you want your categories set up. It does not change or in any way alter the Shopify navigation system. It does not change the way your theme displays those menus. I emphasised all this in an email response to you just a few hours later at 08:52 on 28 Dec 2023.
I do not claim, on the app page or in any of the support or Help materials, that my app alters your header menus. I'm sorry you were disappointed that my app doesn't do this, but I hope you appreciate that I've never pretended that my app does. I offer a completely-free 10-day trial so that customers can even experiment with the app prior to paying anything for it, precisely so that my app is never missold.
I hope this explains the efforts I've gone to in order to provide outstanding support for what, before your review, was a 5-star app. I'm sorry my app wasn't right for you and I wish you the best of luck with your store.