Categories Uncomplicated

Thank you for your review and your kindly reporting the bug. I make 6-10 updates of the app each month - to keep pace with Shopify API changes and storeowner feature requests - and test extensively ahead of each release. Very occasionally I do make a mistake, where I discover a use-case that isn't covered by my test suite, but I'm very grateful for the bug report and always prioritise getting a fix deployed within a matter of hours.

As a result of your email I've now also added a new feature. The bug you reported related to the display of sub-category icons only on the first page of a paginated collection page. I now do this calculation server-side meaning that on non-first pages (e.g. 2nd/3rd/4th etc.), the icons are removed before being rendered on the server. This is a better user experience for your store's customers because the page loads quicker and with less cumulative layout shift (CSL), which is a good for SEO.

Thanks again for your emails and best of luck with your store.

Thank you so much for your reviews from your two stores. I really appreciate the feedback and I'll keep doing my best.

Thank you for your review. I'll definitely keep making the videos and pushing the app forward.

As you know, the first thing I did when I heard about your experience yesterday was refund your $10.

As you haven't removed your review, please let me explain why your review is so unfair.

I didn't charge you anything directly. You signed up to a billing agreement with Shopify when you installed my app. You committed, to them, to pay monthly for the app if you choose to keep using it beyond the 10-day free trial period. This billing agreement can be terminated at any time by simply uninstalling the app, at which point Shopify only charge you for whatever you've used, to the nearest whole month, one month at a time.

To cancel this agreement and not be charged anything, all you had to do was uninstall the app any time in the first 10 days. You didn't do that.

I checked with Shopify to see if they'd made a mistake. I don't think they did. You installed the app on 1st February. You uninstalled the app on 19th February. 19 days is longer than the 10 day trial period, so you were charged. You could have contacted Shopify if you thought the charge was made in error. You didn't do that.

I appreciate storeowners are stretched and it's easy to forget to uninstall when you get busy with other things. My policy has always been to refund the first month's subscription fee if a storeowner goes a few days over the 10-day trial and contacts me so I can refund any charge. You didn't do that.

I've spent 7 years building my app and I go out of my way to provide a high-quality service to my customers. My ability to continue to provide that service to storeowners is wholly based on that reputation and therefore the reviews I receive. You've given me an immensely damaging 1-star review, based on a Shopify billing policy over which I have no control or influence. The only thing I could have done is refund your $10, which I would have done gladly had you contacted me. Indeed, I did refund your $10 yesterday as soon as I heard about your experience.