Under Construction Coming Soon , 164 則評價
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Can you give minus stars? Spent a few hours setting my landing page up, followed all the instructions and then it doesn't work - just gives a 404 and a blank page on my site. Tried speaking to the developers on their "live chat", they just said they didn't know what was happening and hung up. I emailed them several times and no reply. Gurus from shopify said it's definitely an app problem. Don't waste your time with this app - their support is non existent and it doesn't work!
Hi Jemma,
I had looked back and went through the emails and live chat histories, I found that we aren't able to solve your issue at that time and I'm really very sorry about that.
I would be pleased if you give us ane chance to express our service you again and we promise that this time you will be happy with it.
Let me know your thoughts.
AVOID AT ALL COSTS! These guys are fraudulent. We tested the app (and paid) but decided to launch with another app. When we came to uninstall the app our website continued to point to their apps URL. When we asked for help they demanded another payment to be able to deactivate the app correctly. So we're now having to use a back up theme until we get this fixed.
Not cool Shopify for letting these guys work with you. It's damaging your brand.
Hi there,
We are extremely sorry to hear that.
First of all, we never ever asked any user for any additional charge for uninstalling the app or for any issue they have faced with our app. We only ask for an additional payment when the user asks for an additional functionality which our app hasn't.
Also, when our user asks us to remove/resolve any error occurred from our app, we always do that without asking any additional charges.
L'application est exactement ce dont j'ai besoin! Par contre, le format mobile ne fonctionne pas, j'ai encore la page "Coming Soon" par défaut de Shopify. Est-ce que le support de "Under Construction" peut m'aider svp? Merci!
Hello👋
Please know that we have an excellent support team available to resolve all your queries...
//Update//
Contact support anytime at support@identixweb.com
Doesn't work correctly. The editor does not update and the countdown says NaN.
Hey,
Please try our app again, we had made some changes and the feature is also updated.
The app is really slow. It can takes 15 secondes for my site to load. You cannot erase the apps in rent on the top and it's impossible to translate anything (I have a store in french).
Hey there,
Sorry to hear about that.
We had improved the loading speed for this app. Maybe, this time it loads faster than before for you. We hope you will try our app again and give us your feedback.
very poor experience. There are a lot of technical flaws in this app. Its a good idea but the execution is terrible. This is something that should take 5 minutes. I have been troubleshooting for about 30 mins now.
Hello 👋🏻 there, Can you please let me know what technical challenges you faced while settings up the app so I could go over and suggest you solutions? I also tried to look for the conversations with you regarding the support but didn't find any thread with you. I request you contact our support team regarding the setup using the following details.
Email: support@identixweb.com
Schedule a call: https://calendly.com/manoj-prajapati/30min
Also, our app is providing live chat support where you can chat with our support for getting a quick answer to your question. You can see the live chat bubble at the bottom right side inside the app.
Couldn't get it to work and the App support wouldn't reply to my messages for assistance. Shopify assistance couldn't work out why it didn't work either.
Hi there,
Sorry to hear about that.
We normally reply to all users when we are online. Or else we respond to the email/tickets within 24 hours. In the weekend case, we are taking a long time (48 hours) for the response.
Very usefull! nice customer service and very quick to help. The template's are very descent and easy to use.
Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.
Easy to set up and works great, Very handy and really is to set up. All the options you need. The support team is very positive and fast response. I really like it so far.
Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.
App is horrible. If you plan on having any kind of customization to your landing page do not get this.
Hi there,
I'm not sure what customization you're talking about. But yeah, it doesn't allow you to do any coding customization due to some security reason.