Unified Repairs Support

Good morning. I'll explain a little more, or rather, a bit better, from my perspective.

First of all, I want to say that $14 USD is expensive, not because I use the paid version or don't pay, but because I'm speaking from the perspective of a merchant, but also from the perspective of a customer who visits a website with technical support, tries to use your app, and encounters the following. When they click on the link, as you can see:

https://unified-repairs-support.yity.dev/front/ticket/88051515716

Point 1

The customer only fills in the following information:

Email
Name and Surname
Invoice (this isn't very useful)
Country
Phone number
and comment

But what about the customer's address? This should be added to the form in Point 1.

You should also add a space for the customer to write their serial number (SN), since all current devices on the market have a serial number.

Also, add a space where the customer writes the

Product
model

In the same section 1, the company displays its information.

The company assigns information that the customer sees as shipping details where they should send their product for repair.

However, at this point, the company doesn't have a place to write its address and complete information; this is very incomplete.

The company should have a space to display its full contact information and a separate space to write a note for the customer to see in point 1.

2nd Point A

Product Selection: This is fine, but if the company could add options, for example, when the customer opens the dropdown menu for option 2:

It should display:

Camera Repair
Arm Repair
Various Repairs
etc. etc. This is just an example.

2nd Point B

The customer is trying to add a maximum of 4 files, not a maximum of 6, and the upload size limit for photos needs to be increased. I'm not sure if this is a Shopify restriction, but it definitely needs to be changed. A photo taken today on a 2002 mobile phone weighs no less than 12 megabytes.

After these points, the Spanish language should be added as a mandatory feature. (The second most spoken language in the world depends on whether you count native speakers or total speakers; by native speakers, it's Spanish, surpassed only by Mandarin Chinese.)

Adding a language costs nothing. Just send me the translation files, and I'll translate them for your module completely free of charge.

As an improvement option for the module:

Once a customer registers their repair case, they should have somewhere to see the status of their repair, right? Otherwise, opening a case is completely pointless. Even the most basic PrestaShop module shows how you can track your repair with a simple blue line with five dots.

(Service Progress)

1
Customer confirms shipment

2
Received by the Repair Service Center

3
Inspection

4
Estimate and payment

5
Repair

6
Return shipment by the company.

This is simply adding a visual timeline where the company only changes the status from: received - under inspection - quote sent - paid - under repair - shipped back.

If you would like me to display a repair panel, please tell me where to send a video or photos, and you will be able to see what I'm describing. It's that simple. Thank you.

The customer will simply log into their customer account where they opened the repair ticket and will be able to see its status visually.

If this feature were available, I would pay $30 USD per month, not $14 USD. But wouldn't it be easier to add a simple modified HTML with various options and a new custom HTML section to Shopify for $14 USD per month?

So, as an improvement, if they implement this, I would be happy to pay, even for free translation.

Unified Repairs Support is a good enough software. It’s nothing exceptional (but it’s also only 15$/month). It’s not a replacement for a repair-shop first POS system, but it can help manage your store with some useful features (like email messaging and a customer portal). The dev team is quite responsive, able to help via WhatsApp within 12 hours of a message.

The biggest problem with the software isn’t the software itself - it’s Shopify. Shopify isn’t built for repair shops; I’d highly recommend checking out some other softwares instead of Shopify. But if you’re using Shopify (possibly for e-commerce, maybe you’re already in a yearlong contract), unified repairs support is a good enough solution.

Love the app and the user interface so far. It allows us to collect more info from the customer and control the flow of returns so nobody's time is wasted. The free plan is awesome and we can't wait to upgrade to the paid plan so we don't have to worry about the 10 tickets per month limit. Small hiccup in upgrading.