The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
REVISED REVIEW: We use Unishipper for UPS because they provide us with much lower rates than Shopify's discounted UPS rates. We tried plugging our Unishipper issued UPS number directly into Shopify, but Shopify would NOT pull the correct Unishipper/UPS rates for our account. This app will pull our correct Unishipper/UPS discounted rates, and factor dimensional weights too. This is app is truly GREAT - when it's pulling rates through correctly. It does require manually entering weights and dimensions into a spreadsheet CSV file to set up the app correctly. Once the CSV data is loaded back into the store, the app will provide correct shipping rates. This step is necessary because the app loads it's own info for the product weight, height, length and width from within the app. Also wanted to say that their (US based) support has been super helpful too (thank you David). Bottom line... Eniture is a solid choice - if you're working with Unishipper/UPS. After trying multiple shipping apps and hacks this one checks all the boxes.
I'm sorry you didn't feel like you had a 5-star experience. A review of your support ticket history shows that several times we offered to reconcile the rates presented by the app but were never provided with the information we needed to do so. The app doesn't calculate the shipping rates. It provides Unishippers with information about the checkout, and based on that information Unishippers provides the rates. The source of the information provided to Unishippers is the shopper, and the app settings provided by the merchant. If there is a discrepancy between the settings established in the app, and the characteristics of the actual shipment then there will be variances. Also documented in the support ticket history is a recommendation to take advantage of the app's Standard Box Sizes feature. The recommendation that was never followed.
Great app. Truly excellent support!
Creative Control Products
Easy to install and provides my customers with the lowest rates possible on their shipping. Customers are always abandoning our cart due to shipping rates and Unishippers pricing has lead to more sales.