Unleashed Inventory Management

We've been with Unleashed for a couple of years now. TLDR, It's very expensive and nothing is ever included. Want customer service? It's $100 extra a month. Another $45 per Shopify or Amazon integration. Reporting - extra. Another account - extra. B2B sales? Another $200 a month. Onboarding.. extra! We told our "account manager" that we were looking for a more affordable solution and they suggested removing the customer service plan. So now we cannot get a hold of anyone for any reason. The system itself if buggy, we need lots of workarounds and it's just not worth the cost. Looking for a new solution now.

Unleashed has many great features such as AIM for forecasting and planning and many of the production functions are really helpful too, however this integration with Shopify is faulty.

This integration sporadically fails to import sales orders meaning inventory gets out of sync, fortunately we don't rely on unleashed for fulfilment or we would have totally missed orders.
More recently the integration to the stores have started turning themselves off without notice, and frustratingly the button to turn them back on manually is missing.

We operate 4 Shopify stores integrated with unleashed to keep our inventory in check.

We perservered with Unleashed for 3 years before finally giving up on the software because it adds unnecessary complexity to simple tasks and creates holes and double ups, that lead to dispatch errors if you're not constantly monitoring it. In short, its integration with shopify is the main issue. When you edit an order in shopify, those changes will not pull through into Unleashed - you will need to cancel and manually create a new sales order which then doesn't sync to any order in shopify. If you have a custom product, a product with no SKU or a SKU double up or an issue with a customers address, it will not pull the order through. It also does not sync fulfilment status with shopify so you manually have to fulfill the orders in Unleashed after you dispatch them. These are basic functions they've been aware of for years but failed to address. The crazy part of this is that its 'ecommerce hub' is a paid extra. The setup is complicated with a long learning curve and the subscription is expensive and regurlarly rising. For a merchant operating primariliy on shopify, this programme will make your life harder, not easier.

Unleashed does not work with Shopify. If you have any variant or want the slightest thing to be different in your Shop - it will all break. The pricing is misleading. EVERYTHING is an additional cost. Our site has been broken for days now, but without the outrageous price for "priority support," you get zero assistance. $600 a month and I can't take orders from my shop. Its been days and my "customer support agent" who is quick to upsell me on more addons and packages is suddenly very quiet. After suffering with Unleashed since 2022 we will be looking for another solution.

We've been using the Unleashed - Shopify integration for a month now and all seem functioning as it should. There are some bits and bobs that we must to adjust, but overall has a good functionality. The onboarding team at Unleashed (Mike Y) was very helpful when we first integrate the systems, showing amazing knowledge and great support. So far the system is great.

We have recently switched to Unleashed and it syncs with both of our shopify stores. It handles everything incredibly well and also integrates with Xero so for us it's now the core software that links everything up, and we're really impressed with the functionality. The onboarding process was smooth and efficient, our consultant Mike Yazbek was knowledgeable, friendly and supportive and we couldn't have asked for a better introduction to Unleashed!

We have been live with Unleashed for 6 weeks now and I am very impressed. It is a very slick inventory management system and integrates well with Shopify. We have a lot of product variants so we set 'Shopify as our Master'. With the amazing assistance and knowledge of our success consultant, Riley Robinson Rattle, we now have an accurate inventory management system which has given us total transparency across our business with regards stock, sales, costs and margins. When Shopify is updated, Unleashed updates automatically. It is saving us hours.... not quite sure how we managed for so long before on Excel spreadsheets to be honest!

Unleashed is a wonderful business solution. We have used it for 4+ years and have seen many improvements like the Shopify app & B2B apps. We have 5 Shopify stores all shaking hands with unleashed to help us only sell in stock items & importing customer details so it saves our little fingers typing. I would recommend unleashed in a second it is easy to use and simple to view custom data you need.

We have been live with the Unleashed -Shopify integration for a month now and have just come to the end of our onboarding. Mike and the team were so incredibly supportive and always went the extra mile to help us configure the integration and associated processes for our particular business needs! I have never experienced this level of customer support.
Apart from the ability to map orders from multiple shopify locations, all the features we have needed have been available for this integration!

The customer service has been spectacular and very helpful, now I feel able to update and improve my experience in unleashed on my own, Mike Yazbek has helped me and from the beginning he has been very attentive to my needs