Unleashed Inventory Management

We've been using the Unleashed - Shopify integration for a month now and all seem functioning as it should. There are some bits and bobs that we must to adjust, but overall has a good functionality. The onboarding team at Unleashed (Mike Y) was very helpful when we first integrate the systems, showing amazing knowledge and great support. So far the system is great.

We have been live with the Unleashed -Shopify integration for a month now and have just come to the end of our onboarding. Mike and the team were so incredibly supportive and always went the extra mile to help us configure the integration and associated processes for our particular business needs! I have never experienced this level of customer support.
Apart from the ability to map orders from multiple shopify locations, all the features we have needed have been available for this integration!

I feel like I have had one of the worst experiences to date. So far, I haven't been able to get any help unless it is done on their timeline, and they do not seem very urgent about it as a customer.

Will decide if to cancel on continue using this

We recently signed up to Unleashed after feeling let down by our previous Inventory Management Software. The Flightpath was excellently executed by Mike, who guided us through the process, as well as offering feedback on the information we'd uploaded into the system.

I've set up a few similar pieces of software over the past 10 years, for various businesses, but I can honestly say that none of them have offered the level of support that Mike has, nor had the knowledge Mike has shared with us!

The software also works better, and has more advanced features than anything I've used previously. The ability to add part of a stock unit to BOMs is astounding, the margin per line is incredibly useful.

We're incredibly grateful for how easy Mike has made the implementation process, and we've found ourselves feeling a bit sad that we don't need any further calls with him!!

We have been using the Unleashed - Shopify integration for 12 months now. At first the Integration was quite basic but very helpful. In the last few months Unleashed has improved the integration, most importantly with the ability to edit the orders in Unleashed if an item needs to be refunded or if the customer purchased the wrong product. Previously we would have to refund the whole order and start over as you could not make any changes.

If I ever need help the Unleashed support on the live chat is also very helpful and usually every time my query is answered.

Also Unleashed works well with the Starshipit for booking labels as they all integrate back over to Shopify which saves a lot of time!