Unleashed Inventory Management

We are a new user of Unleashed and have had a few questions regarding setup and different processes. Over the past month I have reached out to the support team via the live chat many times and seem to get Parmeet as our support person the majority of the time. Every experience has been great with all queries sorted in a prompt and thoughtful manner. No complaints so far!

This integration may have some issues in the past but Unleashed has worked hard on this app and it works really well now. Unleashed works very well for our business and our stock control / ordering is much better now then it ever was in the past!

Unleashed has been a godsend for our business. It covers everything from demand, batch tracking, sales, credits, forecasting, the servicing and help provided has been second to none. Very highly recommend.

We've been with Unleashed for a couple of years now. TLDR, It's very expensive and nothing is ever included. Want customer service? It's $100 extra a month. Another $45 per Shopify or Amazon integration. Reporting - extra. Another account - extra. B2B sales? Another $200 a month. Onboarding.. extra! We told our "account manager" that we were looking for a more affordable solution and they suggested removing the customer service plan. So now we cannot get a hold of anyone for any reason. The system itself if buggy, we need lots of workarounds and it's just not worth the cost. Looking for a new solution now.

We perservered with Unleashed for 3 years before finally giving up on the software because it adds unnecessary complexity to simple tasks and creates holes and double ups, that lead to dispatch errors if you're not constantly monitoring it. In short, its integration with shopify is the main issue. When you edit an order in shopify, those changes will not pull through into Unleashed - you will need to cancel and manually create a new sales order which then doesn't sync to any order in shopify. If you have a custom product, a product with no SKU or a SKU double up or an issue with a customers address, it will not pull the order through. It also does not sync fulfilment status with shopify so you manually have to fulfill the orders in Unleashed after you dispatch them. These are basic functions they've been aware of for years but failed to address. The crazy part of this is that its 'ecommerce hub' is a paid extra. The setup is complicated with a long learning curve and the subscription is expensive and regurlarly rising. For a merchant operating primariliy on shopify, this programme will make your life harder, not easier.