Upcart—Cart Drawer Cart Upsell
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EDITED. We had an issue with the app on this specific store (we own several stores with UpCart and are generally happy with it) and uninstalled it, out of frustration, rather than contacting the Rokt team.
They did reach out to us and offered to help fix our issue for issue. After some digging, they discovered we had some remnant code from an uninstalled app that was interfering with UpCart (and our site's performance), offered a detailed diagnostic so we could optimize our store. Shout-out to Brandon and his team - they rock!
Upcart is a fantastic app that gives us lots of tools to improve customer experience on-site. Support is always fast and helpful, shout-out to Aina who quickly fixed an issue we recently had with the up-sells. Would recommend for any store
Thank you for this wonderful review! 🙏
We're so glad to hear you're enjoying all the tools Upcart has to offer! And a big shout-out to Aina - we'll make sure she knows how much you appreciated her quick help with the up-sells.
Your recommendation means everything to us. Thanks for being a valued user! 🚀
Sehr freundlich und Hilfsbereit, vielen dank für die schnelle und unkomplizierte Hilfe.
Good app but does not work in my multi-market, multi-language and multi-TLD setup. Support is AI bot.
Thank you for sharing your feedback! 🙏
We appreciate you bringing this to our attention. Multi-market and multi-language setups can be complex, and we'd love to help you get everything working smoothly. Our support team (real humans!) is here to assist you with your specific setup.
We're committed to making sure Upcart works perfectly for you!
If you need anything, we're always here to help! 😊
We are using Upcart Cart Drawer and have generally been very satisfied with the app. It is stable, easy to configure, and has contributed positively to our conversion rate through effective in-cart upselling.
That said, it is important to be aware of the app’s pricing model. Upcart Cart Drawer charges based on the total number of orders during a given period, not only the orders that are directly influenced or generated through the cart drawer itself. In our view, this is a somewhat creative interpretation of what should form the basis for billing and may come as a surprise if you expect to pay only for the value the app directly delivers.
Overall, it is a strong app with solid performance, but we recommend reviewing the billing model carefully before scaling its usage.
Thank you for taking the time to share your detailed feedback! 🙏
We're glad to hear that Upcart has been stable, easy to configure, and has contributed positively to your conversion rate through effective in-cart upselling.
We really appreciate you bringing up your concerns about our pricing model. Please don't hesitate to reach out to our support team. We're here to help! 😊
Customer service is very quick and helpful. The app works great. I believe that it helps with getting people over our free shipping threshold because of the free shipping bar and I like being able to offer add-ons right in the cart. It's a bit pricey and we've considered having to cancel it because of it, but for now, we're keeping it. Satisfied customers.
Thank you for your thoughtful review!
We're so happy to hear you're loving the free shipping bar and add-on features! It's feedback like yours that reminds us why we do what we do. And we're glad our support team could help you quickly when you needed it.
We appreciate you being such satisfied customers and keeping Upcart as part of your store. Here's to your continued success! 💪
Great app, easy to customize the cart and customer service is great! Had help by Lilllian who was swift to answer and help me, nothing at fault there! But I do fint the monthly subscription expensive which is why im giving it 4 stars. Looking for a cheaper alternative for this reason.
Thank you for the detailed feedback! 🙏
We're so glad to hear the app has been easy to customize and that Lillian was able to help you quickly! She's a fantastic member of our team, and we'll make sure she knows you appreciated her support.
We understand your concerns about the subscription pricing. Our team is always happy to chat about this! Feel free to reach out anytime.
Thanks for being a valued Upcart user! 😊
Mark and Lillian helped me troubleshoot a pesky bug right during our Black Friday campaigns and push a temporary fix really fast. Thanks team!
Thank you so much for the amazing review! 🙌
We’re really glad to hear that Mark and Lillian were able to jump in quickly and sort out that tricky bug for you during the Black Friday rush. They’ll be so happy to know their help made a difference!
We truly appreciate you taking the time to share this. If you ever need anything else, we’re always here to help. 💬✨
John hat einen überragenden Support geliefert. Super!
Vielen Dank für diese tolle Bewertung! 🙏
We're thrilled to hear that John provided you with outstanding support! We'll make sure he knows how much you appreciated his help.
Thanks for choosing Upcart - we're here whenever you need us! 😊
Amazing support. I had problems to find the correct fields in the Dashboard. Michelle helped me very quickly. I really recommend Upcart.
Thank you so much for the amazing feedback! 🙌
We're so glad to hear Michelle was able to help you find what you needed quickly and make your experience smooth. She’ll be delighted to know her support made such a great impression!
We really appreciate your recommendation and are so happy to have you using Upcart. 🚀💬