Upcart—Cart Drawer Cart Upsell
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The app has been a mess to my store, I am really frustrated, it duplicates the free gifts so I lost a lot of money, I contacted customer service multiple times and they are great but they didn´t fix the problem,
charged on my latest bill for the application Upcart Cart Drawer, which was already uninstalled from my store.
Hi FLYGIENE,
appreciate your patience and thanks for flagging this. The charge on your bill is tied to how Shopify handles app billing cycles: a charge gets generated at the start of each 30-day billing period, and if that cycle started before you uninstalled, it still appears on your next Shopify invoice even though future billing stops the moment you uninstall.
The full breakdown is in Shopify's billing documentation if you'd like to read more on how it works. So glad that we were able to resolve this in our live chat together!
Appreciate your kind feedback, hope to hear your opinion about the app once again :)
It's very bad the cart just zooms in on ios and for this reason I've had many abandoned carts
Thank you for the feedback, and we appreciate the chance to address this. By default, Upcart inherits fonts and sizing from your store's theme, which on some iOS setups can render larger than expected and give the impression of a zoomed view. This is fully customizable inside the cart editor, you can override theme fonts and sizing directly so the cart fits your design exactly. Happy to walk you through it whenever you'd like to take another look.
- Mark, Customer Support
This is a cross-selling app not an upsell app. Upselling means to get the customer to buy something else of value, this app just adds another product to the cart PLUS the original one instead of swapping out the product (what we call UPSELLING in sales)
WARNING: Doesn't work with Shopify's latest default theme. I spent 1-2 hours setting it up, assuming it would work with the Horizon theme, only to find that it isn't supported. Customer support told me to switch the Dawn theme, which obviously I'm not going to do after the whole site has been built on Horizon. Very disappointed with the app and surprised it doesn't support Shopify Free Themes.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been 🙏
Horizon should work with Upcart out of the box, so we’d love to better understand what happened in your setup. We’ll reach out directly to get a bit more context and help get things running smoothly again.
Thank you for taking the time to share this feedback. It’s really helpful for us in improving Upcart and making sure experiences like this don’t happen again💡💬
The “Checkout” button isn't working anymore, and I haven't heard back from support in three days. Avoid this app if you're having any issues.
Other apps do the job for less
Thank you for your fantastic review! 😊 We're delighted to hear that UpCart is helping you increase AOV and that you appreciate the wide range of customization options. Providing great support is a top priority for us, and we’re always here if you need anything. 🙏 Thanks for being a valued user—wishing you continued success! ❤️✨
Do not use it if you have multiple languages in your shop. The app has no translation possibilities included. You can only use translate and adapt which is highly limited in metafield data and will therefore not solve your problem.
Very sorry, but unfortunately I cannot recommend this app. Support was also not bringing up any solutions that are applicable.
Hi there, we’re really sorry to hear about your experience and completely understand how challenging this must have been for a multilingual store setup.
Our team is actively exploring improved translation capabilities to better support stores with multiple languages.
We truly appreciate you sharing this feedback it helps guide our development and make Upcart better for everyone. Our support team has also reached out directly to discuss potential workarounds in the meantime. 💬✨
very good and effective app overall, but incredibly POOR customer service. We are in the most important & lucrative season of the year, there is a small issue we are having with this app. but no concrete support in the past 15 days, this is very very disappointing. so I wouldn't recommend this app unless they improve their customer service!
This app has been a major disappointment. UpCart promises increased conversion rates, but the reality is far from it. The app consistently freezes when adding more items, making it frustrating for both store owners and customers. It’s unreliable, and the lack of any custom coding or flexibility leaves much to be desired.
Customer service is practically non-existent. There’s no support from any real experts, and you’re left to fend for yourself when issues arise. It’s clear that the developers are more focused on maximizing profit than providing a quality support and app. There are far better apps available with responsive support and real customization options. Save your time and money—look elsewhere!
Hi there, we’re truly sorry to hear about your experience and understand how disappointing this must have been, especially after using Upcart for so long. This isn’t the level of reliability or support we want our users to experience.
Our team has reached out directly to take a closer look at the issues you mentioned and find a resolution as quickly as possible. We genuinely appreciate your detailed feedback! It helps us identify where we can improve and ensure better performance and support moving forward. 💬✨
app stopped working , alot of glitches, free gifts not working, text all over the place. customer support does not exist. there is one agent switching between dozens of merchants. run away!
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This definitely isn’t the experience we want for our users. Our team has already reached out directly to investigate what happened and get your app running smoothly again.
We truly appreciate you taking the time to share this feedback! It helps us identify areas where we can improve and better support our merchants. 💬✨
