Upcart—Cart Drawer Cart Upsell
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This is a good app and the team provide good customer service. I wish it was a bit easier to set up (for us non-techies) but other than that happy with it.
I had some questions due to my ATC, but they helped me very quick and even did some overdelivery, very happy! Happy customer!
Michelle helped with with an issue I had and solved my problem immediately! It was late at night but she was there in the chat to help. Thank you!!
The Cart does not send ATC data over to Klaviyo resulting in thousands of dollars in lost revenue. Still cant get any support from them to fix this issue.
Hi there,
We’re really sorry to hear about the trouble you’ve experienced with ATC data not syncing with Klaviyo, that’s definitely not the experience we want for our merchants. We understand how critical this kind of integration is, especially when it impacts revenue.
Our team is actively looking into this, and we want to make sure your concerns are properly addressed. If you haven’t already, you would have an email from a member of our team to support you further.
Thank you for your patience, we truly value your feedback and the opportunity to make this right. 💬✨
The app has some great functionalities and the customer service was very kind in helping me fix some issues with translations
Michelle from UpCart Drawer was brilliant! She was patient, extremely helpful, and we fixed the problem quickly. I wish I had spoken to her sooner, very happy with the experience.
UpCart has the best cart drawer UI and functionality I’ve used so far, very clean and great features. I have used it on many stores over the past 2 years. It's fast too, which is very important.
That said, support can be a mixed bag. They use non-technical customer facing support agents that seem to lean heavily on internal docs, which can be frustrating if you're used to apps like JudgeMe or Replo where support are technical and will immediately dive into your code directly. They have to escalate cases to their technical team which can take a while. Recently when I had an issue with the cart not showing on about 20% of loads, it took three days before the technical team confirmed it was a theme issue and not related to the app, something I think could’ve been confirmed faster.
This is not to fault the support agents themselves as they are amazing, very kind and helpful and do their best with what they have.
Still, the app itself works great and does what I need once set up. Just be ready to be a bit more hands-on, and potentially risk having some bugs for a few days if anything breaks.
Thank you so much for taking the time to share such detailed feedback—we really appreciate it! 🙏 We're thrilled to hear that you’ve had a great experience with UpCart’s cart drawer UI and functionality across multiple stores, and that the performance and features continue to meet your needs. That kind of consistency means a lot to us!
We also truly value your honest comments about the support experience. You're absolutely right, our frontline support team is focused on customer care and product knowledge, and while they always aim to be as helpful as possible, more technical requests do need to be escalated to our dev team. We understand that can sometimes slow things down, especially compared to support teams that are able to dive directly into code, and we're actively working on improving that response time and escalation flow.
We’re glad to hear that despite the challenges, the app continues to deliver for you once it’s up and running and we really appreciate your patience and understanding as we work to make the full support experience even better.
Thanks again for the thoughtful feedback and for sticking with us over the past couple of years. We’re here if you ever need anything! 💬🚀
Great Support and Quick Resolution
I had an unexpected charge after my free trial ended, but when I reached out to UpCart’s support team, they responded promptly and helped resolve the issue quickly. I really appreciate their professionalism and willingness to assist.
The app itself has some useful features, and their customer service made a great impression. Highly recommend giving them a try!
Store: [Manly Mania]
Thank you so much for the kind words! 😊 We're really glad to hear that our support team was able to step in quickly and resolve the issue for you. It's great to know the app's features are working well for you too!
We truly appreciate your recommendation, it means a lot to us! If you ever need anything else, we’re always here to help! 💬✨
Jeswin provided excellent support, very responsive, patient, and thorough in troubleshooting my issue. He took the time to explain every step clearly and made sure I understood the setup process. Even though the issue turned out to be on my end, his guidance helped me find the right solution quickly. Great customer service experience!
Geweldige app! Conversie verhogend op verschillende vlakken. En de support is snel en accuraat!