UpCart—Cart Drawer Cart Upsell
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I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales.
Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers.
Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop.
However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!
Hi there Simple Germany!
I'm really sorry to hear about your poor experience with our pricing! If you have feedback on how we can word the pricing better to reduce confusion, please let us know and we'll do everything in our power to ensure it's clearer in the future.
With that in mind, allow me to explain why UpCart's pricing is structured this way. UpCart isn't just an upselling app, and this is why we don't charge on a per-upsell basis.
UpCart's main value is giving your customers a convenient, always accessible, and easy way to manage their cart while browsing your store. Normally they'd have to load a whole new page (.../cart) to do so, which adds friction to the transaction and may increase churn.
The best way to judge UpCart's impact is by looking at the number of orders generated, since every order interacts with UpCart and gets value from it.
I completely understand the frustration around the pricing, I recommend continuing the conversation with our support team (clicking "I need more help" on the bot will redirect the conversation to our team) so we can help improve your experience with the app.
Thanks again for your honest review, and we hope to hear from you in the support inbox soon!
- The UpCart Team
Great app, I find it super useful on my store. The support team have also been really helpful.
We're so glad our support team was able to help you and that our app is useful for your store 😀. Thank you for your loyalty and we look forward to seeing your continued success!
It is an awesome app. Easily customizable, and has all the different modules I need. It even has subscription upsell modules. We were able to configure the cart drawer exactly how we wanted to and customize it to our brands colors and aesthetic.
We're so happy to hear that you enjoy all the modules UpCart has to offer! We do our best to make UpCart as user friendly and flexible as possible 😀 It's awesome you were able to customize the cart to your brand, it's one of the things we're most proud of with UpCart. Thank you so much for your loyalty and we look forward to continuing to work with you in the future 😁
- Everyone at UpCart
Hailey was very quick to respond to me and she was very patient with a complex problem I was having. This app has made me a lot of extra money and is extremely easy to use.
Hailey will be so thrilled to read this!!❤️ We're so glad she was able to assist you with that complex problem and help you see successful results! We look forward to continuing growing with you and seeing your continued success!! 😁
Really helpful, John helped and sorted our problem within minutes. App works great, especially the upsells to add products on at the end.
John will love this! Thank you so much for sharing your great experience with our support and how you're enjoying our app! We really appreciate it!! 🙏 We look forward to continuing to grow with you so please let us know if there's anything we can do to assist you in the future! 😁
Hailey was super helpful! Great customer service and great product!
Hailey will be so happy to hear that she was super helpful and gave great customer service 🤗. We're so glad you're enjoying our app as well! Please let us know if we can help with anything else 😃
I had a great experience with Dom from UpCart support! She was incredibly friendly and went out of her way to assist with my concerns. Dom was quick to understand the issues I was facing and worked diligently to resolve most of them. Her attentiveness and willingness to help made the whole process so much smoother. Excellent customer service – thank you, Dom!
very good and effective app overall, but incredibly POOR customer service. We are in the most important & lucrative season of the year, there is a small issue we are having with this app. but no concrete support in the past 15 days, this is very very disappointing. so I wouldn't recommend this app unless they improve their customer service!
Great app with a wonderful service! When u need to change something u can always ask for help through the chat and without any problems they will help u untill u have finished ur task that u had in mind.
Very good app, John helped me with a few changes I needed to make in the code and did it extremely fast on the spot.