UpCart—Cart Drawer Cart Upsell
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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I see all these stellar reviews. But we never were able to test it actually. Customer service took forever to finally never help during trial. Were they just waiting for us to be charged and hooked? Not sure. Customer service was arguing with us for no reason. We just wanted exactly what was on the demo store. Don't advertise something you don't implement for customers. I would recommend doing custom work with a good dev. On the long run it would be cheaper.
App billing cycle and shopify billing cycles don't line up!
Hi there, I hope you're having a great day!
This is actually normal behaviour for all apps on the Shopify App store.
App billing cycles and Shopify billing cycles will not line up.
You can read Shopify's documentation on it here in the "App billing cycles" section:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
I hope this clears things up, please reach out to our Customer Support team via the live chats on the bottom right of the app if you have any further questions about Shopify and App billing cycles!
We're more than happy to help clear things up even further.
Have a great week!
- Pierre Gravelle
Customer Support Manager
App works fine, but we uninstalled it in free trial and still were billed 14.99 weeks later. Thats not good customer service.
where is the free plan as you mentioned only free trial is available
Customer service responding to late
Kut app er staat gratis en ineens halen ze het van je rekening af en ik kirjg nieteens mn geld terug
Schlechte app die viel zu viel geld verlangt für das was sie kann
außerdem ist stornieren sehr schwer gemacht
I cant see the sales in Shopify and in my meta ads account because of upcard. Very sad
Terrible app, messed up completely our store including direct buy links, doesn't work with currency converters, support not replying. A total mess.
I am really sorry that you had a negative experience. I believe this bug is being caused by conflict with the currency converter app on your site. There are 10,000+ Shopify Themes and Apps on the market, so there is sometimes a chance that one of these themes/apps breaks UpCart's functionality.
Our team is always here to help though! I have sent you message directly through email and will continue the conversation there.
I will do my best to turn this negative experience into a positive one for you 🙏.
Best,
Armon
Co-founder @ UpCart