Upcart—Cart Drawer Cart Upsell
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This is a cross-selling app not an upsell app. Upselling means to get the customer to buy something else of value, this app just adds another product to the cart PLUS the original one instead of swapping out the product (what we call UPSELLING in sales)
The app has been a mess to my store, I am really frustrated, it duplicates the free gifts so I lost a lot of money, I contacted customer service multiple times and they are great but they didn´t fix the problem,
Can not see where you can cancel the subcribtion
Very buggy with subscriptions and the free tiered structure they have, I do not recommend. They are missing core features any cart should seamlessly integrate.
charged on my latest bill for the application Upcart Cart Drawer, which was already uninstalled from my store.
Hi FLYGIENE,
appreciate your patience and thanks for flagging this. The charge on your bill is tied to how Shopify handles app billing cycles: a charge gets generated at the start of each 30-day billing period, and if that cycle started before you uninstalled, it still appears on your next Shopify invoice even though future billing stops the moment you uninstall.
The full breakdown is in Shopify's billing documentation if you'd like to read more on how it works. So glad that we were able to resolve this in our live chat together!
Appreciate your kind feedback, hope to hear your opinion about the app once again :)
It's very bad the cart just zooms in on ios and for this reason I've had many abandoned carts
Thank you for the feedback, and we appreciate the chance to address this. By default, Upcart inherits fonts and sizing from your store's theme, which on some iOS setups can render larger than expected and give the impression of a zoomed view. This is fully customizable inside the cart editor, you can override theme fonts and sizing directly so the cart fits your design exactly. Happy to walk you through it whenever you'd like to take another look.
- Mark, Customer Support
Extrêmement déçu par le support client et technique.
Nous utilisons cette application depuis 8 mois et en avons largement dépendu. Jusqu’à présent, tout fonctionnait bien malgré quelques bugs techniques qui sont apparus au fil du temps. Cependant, l’équipe de l’application n’a jamais vraiment cherché à nous aider, et nous avons dû trouver des solutions par nous-mêmes.
Depuis 4 jours, un problème majeur empêche l’affichage de nos images, du carrousel et de l’affichage mobile, en raison d’un conflit entre l’application et notre thème. Après avoir contacté les développeurs du thème, ils nous confirment que le souci vient de l’application et nous renvoient vers leur support. De leur côté, l’équipe de l’application rejette la responsabilité sur le thème, sans chercher à proposer la moindre solution.
L’assistance est décevante et manque de professionnalisme. L’application est utile, mais lorsqu’un problème survient, il n’y a aucun accompagnement sérieux. Notre taux de conversion a été divisé par trois, et malgré cela, on nous répond simplement que l’application n’a pas changé. Certes, mais lorsqu’on paie pour un service, il est normal qu’il fonctionne ou, à défaut, que l’on nous apporte une solution concrète.
Comme souvent sur Shopify, les thèmes et applications se multiplient pour engranger des profits, mais l’assistance technique est rarement à la hauteur. Ils sollicitent facilement des avis pour gonfler leur note, mais dès qu’un problème sérieux survient, peu d’entre eux se montrent réellement efficaces.
Hi there, we’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of assistance we aim to provide to our users.
Our team has reviewed this and has already reached out to take a closer look at the conflict between your theme and Upcart to find a suitable solution. We sincerely appreciate you taking the time to share your feedback! It helps us continue improving both our service and technical support. 💬✨
The “Checkout” button isn't working anymore, and I haven't heard back from support in three days. Avoid this app if you're having any issues.
Other apps do the job for less
Thank you for your fantastic review! 😊 We're delighted to hear that UpCart is helping you increase AOV and that you appreciate the wide range of customization options. Providing great support is a top priority for us, and we’re always here if you need anything. 🙏 Thanks for being a valued user—wishing you continued success! ❤️✨
WARNING: Doesn't work with Shopify's latest default theme. I spent 1-2 hours setting it up, assuming it would work with the Horizon theme, only to find that it isn't supported. Customer support told me to switch the Dawn theme, which obviously I'm not going to do after the whole site has been built on Horizon. Very disappointed with the app and surprised it doesn't support Shopify Free Themes.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been 🙏
Horizon should work with Upcart out of the box, so we’d love to better understand what happened in your setup. We’ll reach out directly to get a bit more context and help get things running smoothly again.
Thank you for taking the time to share this feedback. It’s really helpful for us in improving Upcart and making sure experiences like this don’t happen again💡💬
Do not use it if you have multiple languages in your shop. The app has no translation possibilities included. You can only use translate and adapt which is highly limited in metafield data and will therefore not solve your problem.
Very sorry, but unfortunately I cannot recommend this app. Support was also not bringing up any solutions that are applicable.
Hi there, we’re really sorry to hear about your experience and completely understand how challenging this must have been for a multilingual store setup.
Our team is actively exploring improved translation capabilities to better support stores with multiple languages.
We truly appreciate you sharing this feedback it helps guide our development and make Upcart better for everyone. Our support team has also reached out directly to discuss potential workarounds in the meantime. 💬✨
