Upcart—Cart Drawer & Upsells
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Great app, easy to customize the cart and customer service is great! Had help by Lilllian who was swift to answer and help me, nothing at fault there! But I do fint the monthly subscription expensive which is why im giving it 4 stars. Looking for a cheaper alternative for this reason.
Thank you for the detailed feedback! 🙏
We're so glad to hear the app has been easy to customize and that Lillian was able to help you quickly! She's a fantastic member of our team, and we'll make sure she knows you appreciated her support.
We understand your concerns about the subscription pricing. Our team is always happy to chat about this! Feel free to reach out anytime.
Thanks for being a valued Upcart user! 😊
This is a good app and the team provide good customer service. I wish it was a bit easier to set up (for us non-techies) but other than that happy with it.
Thank you so much for the great feedback! 🙌 We're glad to hear that you’re happy with Upcart and that our team has been able to support you along the way.
We completely understand that setup can feel tricky at times! Your feedback is very helpful as we continue to make the process even smoother. Thanks for being with us! 💡💬
I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales.
Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers.
Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop.
However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!
Hi there Simple Germany!
I'm really sorry to hear about your poor experience with our pricing! If you have feedback on how we can word the pricing better to reduce confusion, please let us know and we'll do everything in our power to ensure it's clearer in the future.
With that in mind, allow me to explain why UpCart's pricing is structured this way. UpCart isn't just an upselling app, and this is why we don't charge on a per-upsell basis.
UpCart's main value is giving your customers a convenient, always accessible, and easy way to manage their cart while browsing your store. Normally they'd have to load a whole new page (.../cart) to do so, which adds friction to the transaction and may increase churn.
The best way to judge UpCart's impact is by looking at the number of orders generated, since every order interacts with UpCart and gets value from it.
I completely understand the frustration around the pricing, I recommend continuing the conversation with our support team (clicking "I need more help" on the bot will redirect the conversation to our team) so we can help improve your experience with the app.
Thanks again for your honest review, and we hope to hear from you in the support inbox soon!
- The UpCart Team
Michelle immediatly fixed my problem, very happy with the service!
app doesn't 100% synchronize with my store but still, you won't find better app for cart upsells so I fully recommend, try it out on your store. Also big thank you to Jacinda from the support team. She helped me with my problems and was very patient! Great support
The app and UI is very nice. Very easy to use and it does convert. The problem is, many times there is a 1-3 second delay in seeing the item in your cart. It makes me wonder how many sales are lost because of this issue. Hopefully they can solve the lag issue because I'm not sure it's worth the upsells if I'm losing sales altogether from the lag.
We were instantly pleased with the integration of quick checkout options (PayPal, Amazon and Apple Pay payment buttons); something many Cart Drawer applications don't provide. Unfortunately UpCart lacks in customisation options; specifically design and style. Almost perfect but still needs more work.
Michelle van upcart heeft me zo goed mogelijk geholpen, Bedankt Michelle!
Danke für dein tolles Feedback, das geben wir gerne an Michelle weiter! 🙌 Wenn du noch Ideen hast, wie wir deinen Support oder dein Erlebnis weiter verbessern können, lass es uns wissen!
The response time was fast and they helped resolve our issue quickly. We had an issue with the cart that was resolved same day.
Great support team, and also the app works perfectly for my business. I recommend it!
Thank you so much for your feedback! 😊
We're glad to hear that Upcart is working well for your business and that you had a great experience with our support team.
We truly appreciate your kind words and recommendation! 💬✨