Upcart—Cart Drawer Cart Upsell
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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This is a cross-selling app not an upsell app. Upselling means to get the customer to buy something else of value, this app just adds another product to the cart PLUS the original one instead of swapping out the product (what we call UPSELLING in sales)
The app has been a mess to my store, I am really frustrated, it duplicates the free gifts so I lost a lot of money, I contacted customer service multiple times and they are great but they didn´t fix the problem,
Can not see where you can cancel the subcribtion
Very buggy with subscriptions and the free tiered structure they have, I do not recommend. They are missing core features any cart should seamlessly integrate.
charged on my latest bill for the application Upcart Cart Drawer, which was already uninstalled from my store.
Hi FLYGIENE,
appreciate your patience and thanks for flagging this. The charge on your bill is tied to how Shopify handles app billing cycles: a charge gets generated at the start of each 30-day billing period, and if that cycle started before you uninstalled, it still appears on your next Shopify invoice even though future billing stops the moment you uninstall.
The full breakdown is in Shopify's billing documentation if you'd like to read more on how it works. So glad that we were able to resolve this in our live chat together!
Appreciate your kind feedback, hope to hear your opinion about the app once again :)
It's very bad the cart just zooms in on ios and for this reason I've had many abandoned carts
Thank you for the feedback, and we appreciate the chance to address this. By default, Upcart inherits fonts and sizing from your store's theme, which on some iOS setups can render larger than expected and give the impression of a zoomed view. This is fully customizable inside the cart editor, you can override theme fonts and sizing directly so the cart fits your design exactly. Happy to walk you through it whenever you'd like to take another look.
- Mark, Customer Support
WARNING: Doesn't work with Shopify's latest default theme. I spent 1-2 hours setting it up, assuming it would work with the Horizon theme, only to find that it isn't supported. Customer support told me to switch the Dawn theme, which obviously I'm not going to do after the whole site has been built on Horizon. Very disappointed with the app and surprised it doesn't support Shopify Free Themes.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been 🙏
Horizon should work with Upcart out of the box, so we’d love to better understand what happened in your setup. We’ll reach out directly to get a bit more context and help get things running smoothly again.
Thank you for taking the time to share this feedback. It’s really helpful for us in improving Upcart and making sure experiences like this don’t happen again💡💬
Do not use it if you have multiple languages in your shop. The app has no translation possibilities included. You can only use translate and adapt which is highly limited in metafield data and will therefore not solve your problem.
Very sorry, but unfortunately I cannot recommend this app. Support was also not bringing up any solutions that are applicable.
Hi there, we’re really sorry to hear about your experience and completely understand how challenging this must have been for a multilingual store setup.
Our team is actively exploring improved translation capabilities to better support stores with multiple languages.
We truly appreciate you sharing this feedback it helps guide our development and make Upcart better for everyone. Our support team has also reached out directly to discuss potential workarounds in the meantime. 💬✨
We run a business ourselves, so we understand that things can go wrong — but what’s most concerning is when a company can’t even confirm the cause of an issue coming directly from their own app.
We weren’t asking for new features or a project-based request — we were simply asking for urgent support to resolve a problem their app created. Unfortunately, the lack of ownership and the inability to provide answers made this process far more stressful and time-consuming than it needed to be.
If your business relies on timely support and accountability, this may not be the right fit.
Thank you so much for taking the time to share your experience 🙏
We're really sorry this issue caused unnecessary stress and frustration. We completely understand how critical reliable support is, especially when a technical problem is affecting your store 🛒
You're absolutely right, this wasn't a feature request. It was a request for a working solution to something that went wrong. We genuinely apologize for the confusion earlier on, and for not providing clearer answers from the get-go. 😞
That said, I want to reassure you that your report has been taken seriously 💬 We've already made a change to your cart that we believe could resolve the issue, and we're currently waiting to hear back from you to confirm if it worked on your end 🤞 Could you please take a look at your support conversation with our team to let us know?
We're doing everything we can to make sure your setup is stable again, and we're more than happy to keep working with you until it's fully resolved.
Thanks again for your patience, and for giving us the chance to make this right 💛
The Cart does not send ATC data over to Klaviyo resulting in thousands of dollars in lost revenue. Still cant get any support from them to fix this issue.
Hi there,
We’re really sorry to hear about the trouble you’ve experienced with ATC data not syncing with Klaviyo, that’s definitely not the experience we want for our merchants. We understand how critical this kind of integration is, especially when it impacts revenue.
Our team is actively looking into this, and we want to make sure your concerns are properly addressed. If you haven’t already, you would have an email from a member of our team to support you further.
Thank you for your patience, we truly value your feedback and the opportunity to make this right. 💬✨
