Upcart—Cart Drawer Cart Upsell

Upcart—Cart Drawer Cart Upsell

評論 (745)

整體評分
4.6
各級評分數量
  • 91% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2024年7月17日

Just like others have mentioned your analytics will be all over the place and leaving you in shambles and false readings. Could lose you thousands. They don't really do anything to fix this, nor do they tell you before hand.

Canvas Case
澳洲
使用應用程式 22天
2024年12月9日

Doesn't work- Not a fan of apps that hold my customers ransom in such a way.
5 Days into my Selling Plan trial it disabled all purchases (not just upsells) demanding I get a Selling Plan despite being on the "free" trial for it.

The Poop Coffee
澳洲
使用應用程式 5天
Rokt 已回覆 2024年12月24日

Hi there!

I took a look at your support ticket, and it seems you may have left this review on the wrong app!

Based on the images you sent us in the support ticket, you must have meant to leave this review on the app called "Buy Button". The images you had sent us picture the "Buy Button" app and not UpCart.

I suggest reaching out to the "Buy Button" app's support team so they can look into this issue for you and possibly offer compensation for the lost sales as well!

If you do ever have any concerns with UpCart, please let us know at Support@UpCart.app and we'd be more than happy to look into them!

Hope you have a wonderful day, thanks!

2024年10月15日

as other users already written. this app is so buggy, that it destroys your business. it added random products to cart without displaying them, after hours the customer service told me he opened a ticket! sometimes they dont answer! the other day the add to cart button was not working and i made zero sales, till i found out! found every day another error and they charge 50€ for this! uninstalled it! customer support needs hours to answer, it seems like its not neccesary to take care when the easiest functions not working! do not install this app!

doyos
德國
使用應用程式 4天
Rokt 已回覆 2025年11月13日

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This isn’t the kind of reliability or support we want our users to encounter.

Our team has reached out directly to investigate what happened and help ensure everything is resolved as quickly as possible. We truly appreciate you sharing your feedback! It helps us improve both our app’s stability and our customer support. 💬✨

2024年11月12日

Layout is very nice, support is taking forever to fix a simple issue. Our products won't scroll when added to cart. May have to go back to rebuy to get it working how we need to again.

Update: total lack of help

Honey Swim
美國
使用應用程式 3天
Rokt 已回覆 2025年11月13日

Hi there, we’re really sorry to hear about your experience and understand how frustrating it must be to wait on an issue like this. That’s not the kind of support experience we want for our users.

Our team has reached out directly to take another look and make sure your scrolling issue is fully resolved. We truly appreciate your patience and feedback! It helps us improve both our product and support moving forward. 💬✨

2025年8月6日

When you delete this app it messes with the original set up of your cart and they aren't very helpful in fixing it because I guess your not a customer anymore.

Fabric by Missy Rose Pre-Order
澳洲
使用應用程式 6個月
Rokt 已回覆 2025年8月26日

Hi there,
We’re really sorry to hear about the trouble you experienced, we know how frustrating it can be when your cart isn’t working as expected after uninstalling an app.

Just to clarify: UpCart does not leave any residual code behind after being uninstalled. We’ve built the app to remove itself cleanly from your theme to avoid exactly this kind of issue.

That said, we’re aware that some other cart apps may leave behind code, which can sometimes lead to conflicts, even after removal. We’re always happy to help clarify what’s going on, even if you’re no longer a customer, and point you in the right direction if needed. You should have already received an email from a member of our team.

Thanks again for your feedback, and we truly wish you the best moving forward! 💬

2024年3月31日

Klaviyo users beware - please reconsider using this app if you also use Klaviyo for your abandoned cart emails. Once you install this app, Klaivyo will no longer be able to see the scripts for adding to cart. It took us weeks to work out what the issue was (and thousands lost in revenue) before we worked out it was this app. When I contacted support about the issue, they actually knew about the issue but they don't let you know at install. I don't normally leave 1 star reviews but the coding on this app really impacted our store negatively. Support should offer to install this properly with custom coding for those customers using Klaviyo.

UGG Since 1974
澳洲
使用應用程式 6個月
2024年4月23日

BE VERY CAREFUL USING THIS APP!!

Will cause double counting in your analytics impacting audience signals and remarking efforts.

When I notified them, they provided an obscure code with no guidance on implementation. When I asked for help, they told me to hire an app developer.

I would think twice before using this app as it will impact your analytics (something we all rely on heavily in e-commerce).

Buddies Pet Shop
澳洲
使用應用程式 3個月
2024年12月10日

I am extremely dissatisfied with the service. The team provided no individual assistance for coding or app adjustments, instead directing us to self-help articles. Despite configuring the app correctly for our market's currency, it displayed prices in USD instead of AUD, preventing us from making immediate sales.
Unfortunately, the team lacks a development team and suggested we either code the fix ourselves or hire a professional. For a $30 app, this level of support is highly disappointing. Most Shopify apps priced above $12-$15 typically include developer support to resolve issues stemming from the app's programming. would recommend the app for that price!

ivory-sydney
英國
使用應用程式 大約3小時
2024年1月17日

I see all these stellar reviews. But we never were able to test it actually. Customer service took forever to finally never help during trial. Were they just waiting for us to be charged and hooked? Not sure. Customer service was arguing with us for no reason. We just wanted exactly what was on the demo store. Don't advertise something you don't implement for customers. I would recommend doing custom work with a good dev. On the long run it would be cheaper.

Pastreez
美國
使用應用程式 10天
2025年2月27日

Horrible customer service. Mark made me wait 1 hour and he come up with an generic answer. This is the worst customer service ever. If you are planning to set this up same day stay away and look for another app. Also app didnt integrate with my theme and i cannot find anyone to help me with it.

Cronez
美國
使用應用程式 大約1小時
Rokt 已回覆 2025年11月13日

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This isn’t the level of support or setup experience we want for our users.

Our team has already reached out to review your case and ensure your theme integration is promptly looked into. We truly appreciate you bringing this to our attention! It helps us improve and make sure future interactions are much smoother. 💬✨