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Update Order - Edit Orders Instantly

Update Order - Edit Orders Instantly

Developed by Surge Apps

12 reviews
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Price: Free – $14.99 / month Free Trial: 7 days More info
  • Save HUGE amounts of time dealing with long email threads for incorrect order placements.
  • The ONLY app that allows you to email links for outstanding payments. Update quantities, exchange variants, or add items to an order.
  • Drastically increase customer support and reclaim your time.

Save time and increase customer service by instantly editing an existing order directly from Shopify

From time to time orders need to be updated due to a wrong size, color or a whole host of other reasons. Right now this is a very messy process, exchanging emails, cancelling orders and creating new orders. Update Order makes this a painless process.

How is this app different from others?


We are the ONLY app that allows you to send customers a customizable email with a direct link to payment when an outstanding amount is due on an updated order

What Can I Edit?


Pretty much everything :)



  • Update variants

  • Update quantities

  • Add or remove items

  • Update shipping or billing addresses

  • Update customer information

  • Update order number, creation date

  • And more...

Support and FAQ


Please check out our support docs and tutorials.


Have any questions or queries? Get in touch with us at help@surgeapps.co

Update Order - Edit Orders Instantly reviews

12 reviews
  1. 5 stars (3 reviews)
  2. 4 stars (2 reviews)
  3. 3 stars (3 reviews)
  4. 2 stars (1 review)
  5. 1 star (3 reviews)

This has the potential to save many business owners a lot of time. It promises alot of things and fails on delivery. Does not send emails directly, if you copy the link for payment and send it to a customer directly - because their email function doesn't work - Once the order is paid for it creates another order! It doesn't update the order that was suppose to have a payment applied to it so you have to update that by hand. Many issues, no response from their customer service team and links with in the app don't work when trying to find additional information.

posted

I was going to leave one star, but since it worked well for a few months I'll give it one more. Works great... when it works. It recently stopped working and I tried to get a hold of the developer. No response. It's been a week and still no response. I have some really annoyed customers on my hands who would like their orders! I'll be deleting this app and going with another company. Such a shame! Really liked the app. Get it together guys!

posted

The idea is great but no support to back it up. The app would be great if it worked for me but I could not get the emails to send once I altered an order. I have sent 4 messages to tech support with no reply. I cannot wait days. My livelyhood depends on using this app. Since I cannot get help, I am removing it and going back to the old way of doing business manually.

posted

First time I have ever left a 1 star.
No support on this issue.

When ever we edit an order where state sales tax is added this APP increases the taxes by roughly 40 to 45% with no way to edit or correct this. So if we were charging 5% sales tax for customers in Wisconsin and that taxable amount was $7.00..... Once you update the order and adjust any item keeping the total purchase amount ($140) the same or different by only a few dollars it will recalculate the sales tax to nearly $13 or $14.... Its a mess.... Do not install this APP unless you want a nightmare for handling sales tax calculations being way way off..... So Frustrating.... Come on Shopify - Add a Decent Order Editor built in so we don't have to deal with this anymore.

posted

l like this app a lot. Makes my work easier

posted

GREAT APP! I HAVE TRIED SO MANY DIFFERENT SEO APP AND THIS IS THE BEST THUS FAR. I CAN UPDATE WITH IN MINUTES. I LOVE THIS APP. THANKS GUYS.
MY STORE IS WWW.KENKAY-APPAREL.BIZ

posted

A must have useful app for any store that has customers who like to change their mind ;-) !

posted

Terrible, it cancels the order and creates new one. If you have a partially refunded order then do this, it breaks everything. messed up with my reporting. This should not be in the market. I will contact Shopify to get this out asap.

posted

Great app, but expensive and creating a visible product for no reason called "Additional Charge for Updated Order". Why?

posted

This is fantastic! None of the other order edit apps I've tried out let you send payment links to customers.

So happy I found this as it's the one missing feature that frustrated me about using all the other apps.

Recommended!

posted
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Free – $14.99 / month

7 day FREE trial - uninstall without charge at any time if you don't love the app!

7 days

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