UpForm Contact Form & Popup

Thank you so much for taking the time to share such a detailed review.

It truly means a lot to our UpForm team to hear that the app stands out among other form builders you’ve tried. We’re especially glad that you found it easy to style and implement, and that our support was able to respond quickly when you needed help.

We also really enjoyed working with you and seeing your ideas turn into actual improvements in the app. Feedback like yours is a strong motivation for us to keep building better features and making UpForm more valuable for merchants.

If you’d like to explore more advanced setups or have more ideas in mind, feel free to reach out anytime or continue the conversation in our previous email thread.

Thanks again for your trust and recommendation, and wishing you continued success with your store.

Thank you very much for taking the time to leave this review. We truly appreciate your kind words and your recommendation.

We’re happy to hear that our responses were fast, clear, and genuinely helpful, and that our team took the time to investigate your questions carefully with our technical team.

Providing reliable support and continuously improving the app to help merchants stay connected with their customers is something we value highly.

If you ever need further assistance with form configuration, submissions, or integrations, please feel free to contact us at any time. Thank you again, and we wish you all the best with your store.

Thank you for your feedback and for taking the time to share your experience.

We’d like to clarify that the first issue you encountered (some functions being partially hidden on smaller laptop screens) was caused by a display styling issue, which our team has already fixed. We have also informed you about this update, and the app should now work normally on your device.

Regarding the form placement issue, this happened because UpForm offers two different publishing methods for different use cases:

- Automatic placement: the form is automatically inserted into the position you select (Top or Bottom), which is designed to stay fixed in that location.

- Theme section placement: the form is added through your Shopify theme editor as an app block, allowing you to freely move and reposition it just like other theme sections.

We have already sent you detailed guidance on how to use the second method based on your intended setup, and we’d be grateful if you could try those steps and let us know the result.

Our team is always happy to help further if needed. We truly care about making sure every merchant has a smooth experience with UpForm, and we remain available anytime you need assistance.